MM
Mmakau M
1 reviews | Active since Oct 2016
31 Oct 2024, 16:45
Contaminated food - Iwisa Maize Meal
I am writing to express my disappointment and concern after discovering contaminants in my Iwisa Maze Meal purchase from Checkers Southgate on Sunday 27.10.2024.
Upon opening the packaging, I found small worms and what appeared to be web-like residue. Today (31.10.2024) contacted the store and spoke with the Grocery Manager, who responded by saying that contamination can occur due to sealed packaging.
While I appreciate the apology and offer of a refund, I am disturbed by the manager's casual attitude towards contamination. As a customer, I expect a higher standard of quality control.
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Iwisa Maize Meal's replyOfficial
01 Nov 2024, 09:32Good Day Mmakau
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Premier FMCG Customer Care Line
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Iwisa Maize Meal's reply01 Nov 2024, 09:32
Official
Good Day Mmakau
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Premier FMCG Customer Care Line
***
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