Zero Transparency

I placed an order with Iwigi on 25 July 2021, they provided me with tracking details and did not provide the name of the courier company as is usually the case when products are dispatched by other companies.

This means that the only option I had was to track the order from their website. When I realized that there was no progress with my order, I requested them to provide the name of the courier company. Today (10 Aug 2021) they suddenly indicate that the product I had ordered is not available in SA and is currently being shipped from overseas.

Why provide a customer with a tracking number and have them assume a product is in transit to their address whereas that’s not the case!!

Why provide a customer with a tracking number of a product without being transparent about the unavailability of the product in the country!!

I did not order a product from overseas nor is it specified in the company’s website that their finished products are or can be procured from overseas. Had this information been stipulated on their website, I would have made an informed decision prior to making a purchase. The only thing the company indicated is being sourced from other countries is the raw material, i.e. hair.

In my opinion, this company is totally ********* and lacks transparency.