MK
Morgan K
1 reviews | Active since May 2024
20 May 2024, 19:34
Worst buying experience ever
Worst buying experience ever. I recommend to avoid ITworkup and shop elsewhere. I purchased a new motherboard which was listed as local stock but took four weeks shipping from a warehouse. When I finally received the board it was DOA defective. The guys at ITworkup were quick to claim I was responsible for the damaged the board, which is just bull**** and they know it. Do not support these guys, their business integrity sucks ass. They actually expect me to write off the full cost of the board, even though I returned the board to their offices within seven days, as per their website, I should be receiving a refund, but no, I must write it off. Hence this ****ty review of a ****ty company.
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ITworkup's replyOfficial
20 May 2024, 20:58Greetings,
We supp**** a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.
You mentioned that "this is ******** and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.
The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.
We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.
Thank you for engaging with our company. However, calling us a "****ty" company that delivered a brand new, sealed product at the best market price is unfair.
Here are the photos of the bent motherboard you sent to us after installing the entire system:
https://drive.google.com/file/d/1emI1BpCWwotdZt0pBJS4KAgdwdGvZx5N/view
https://drive.google.com/file/d/1***hX-exDJ7SF4ZeAnJ3E6iCeyMCmihg/view
We supp**** a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.
You mentioned that "this is ******** and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.
The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.
We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.
Thank you for engaging with our company. However, calling us a "****ty" company that delivered a brand new, sealed product at the best market price is unfair.
Here are the photos of the bent motherboard you sent to us after installing the entire system:
https://drive.google.com/file/d/1emI1BpCWwotdZt0pBJS4KAgdwdGvZx5N/view
https://drive.google.com/file/d/1***hX-exDJ7SF4ZeAnJ3E6iCeyMCmihg/view
ITworkup's reply20 May 2024, 20:58
Official
Greetings,
We supp**** a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.
You mentioned that "this is ******** and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.
The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.
We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.
Thank you for engaging with our company. However, calling us a "****ty" company that delivered a brand new, sealed product at the best market price is unfair.
Here are the photos of the bent motherboard you sent to us after installing the entire system:
https://drive.google.com/file/d/1emI1BpCWwotdZt0pBJS4KAgdwdGvZx5N/view
https://drive.google.com/file/d/1***hX-exDJ7SF4ZeAnJ3E6iCeyMCmihg/view
We supp**** a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.
You mentioned that "this is ******** and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.
The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.
We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.
Thank you for engaging with our company. However, calling us a "****ty" company that delivered a brand new, sealed product at the best market price is unfair.
Here are the photos of the bent motherboard you sent to us after installing the entire system:
https://drive.google.com/file/d/1emI1BpCWwotdZt0pBJS4KAgdwdGvZx5N/view
https://drive.google.com/file/d/1***hX-exDJ7SF4ZeAnJ3E6iCeyMCmihg/view