RM
Reevajh M
1 reviews | Active since Sept 2016
18 Apr 2024, 14:22
Horrible Service and Delivery Times. No Communication Whatsoever.
I have made a purchase from these guys based on online reviews and previous customers ratings and experiences. Due to that and their unbeatable prices I purchased 2 items from them that were to be shipped from their warehouse abroad. Delivery timeframe was maximum of 5-10 working days and on very rare occasions a 12 working day waiting period.
I have placed my order on the 27 March 2024, Albeit the public holidays in between, it is now 14 working days (excluding Easter public holidays) that I am still awaiting my order. I have sent numerous emails to Timothy and his team with his statement being that fedex had a delay at customs and he literally said he has no further answers. I have contacted Timothy telephonically to speak to the store manager whom is said to be off sick due to health issues for a very long time and his return is unknown. I then suggested to Timothy to contact the owner whom is Edvinas from Lithuania to which he mentioned that “the owner is aware” but sadly nothing is evidently being done.
This level of service is totally unacceptable especially after the public reviews holding them in such high regard with prior good service. Apparently this specific order of mine, combined with other customers orders that were all delayed, totals to 24 boxes weighing 413kg. This means that there was a huge back log of orders over 2 weeks long which definitely falls out of their delivery timeframe.
This morning I have been made aware that my order finally arrived into South Africa and has just been delivered to their store in Midrand, ready to be shipped off to me in Durban. After much deliberation over emails with Timothy and his team, he has suggested that he could arrange for overnight delivery so that I could expect my order to be delivered tomorrow (Friday 19 April 2024). Upon awaiting my courier tracking details from their team, I receive a sarcastic email from someone on their team stating that my order was shipped with overnight delivery which costed them R874. Really? I am suppose to be thankful and appreciative for that when my order which costed me close to R8000 will take over 3 weeks (15 working days) to get to me tomorrow (supposedly). That R874 was their duty albeit still not enough after considering that I had to chase up after my own orders progress with not a single email or call from them stating a delay or any of the highlighted issues. I now have to chase up with my orders tracking details for which I still did not receive. Totally disappointing and I won’t be doing any further business with these guys in future.
Guys be aware… sometimes you rather just pay that little extra to get peace of mind and On time service… Rather stick to the tried and tested suppliers.
Helpful (0)
Replies (5)0
Replies (5)
ITworkup's replyOfficial
18 Apr 2024, 17:24Greetings,
We want to present the facts to clearly demonstrate our commitment to your satisfaction. We are disclosing all pertinent emails and information to safeguard our reputation publicly.
Your order was placed on March 27, 2024. From the outset, you were informed that delivery could take 5-12 working days, a detail you acknowledged when placing your order.
Eight working days later, on April 9, 2024, we updated you that one product from your order had arrived and that the next product was expected the following week. We apologized for any inconvenience, and you indicated that the delay was acceptable.
This Tuesday, we revisited your order status concerning the large shipment size—nearly half a ton in 24 boxes—due to which FedEx could not provide Priority Express service, leading to a slight delay. All relevant tracking information was provided to assure you of progress.
Today, the final product of your order arrived, and we dispatched it with The Courier Guy's overnight service and it will be delivered to you tomorrow – on the same promised week. Here's the tracking proof, with your details redacted:
https://drive.google.com/file/d/1bcU9E602v8cq1-RZrYqdJeM9WCqsgpqk/view?usp=sharing
Throughout this week, we responded to all your inquiries promptly, usually within a few hours. We are making these correspondences public (with sensitive information redacted) to show our commitment to excellent service and refute any claims of poor communication:
https://drive.google.com/file/d/165BliPGMMRzxBZ4cKYAqfDBaNLY3RPI4/view
We also want to clarify that the information about shipping costs was factual, highlighting that we incurred an additional R800 to ensure prompt delivery.
Despite a minor delay, influenced partly by public holidays this month, we fulfilled the delivery only with few days delayed. We've served over 500 customers in recent weeks without significant delays, and this instance was an exception.
We apologize for the slight delay and appreciate your patience. We offered the best market price for your order and requested only a little patience in return.
Your criticisms about choosing other platforms overlook the fact that they often have even poorer reviews and less reliable communication than we do.
We assure you, as always, that our intentions are transparent and honest, and we are committed to maintaining high standards of customer service.
Thank you once again for your order and for being a valued customer.
We want to present the facts to clearly demonstrate our commitment to your satisfaction. We are disclosing all pertinent emails and information to safeguard our reputation publicly.
Your order was placed on March 27, 2024. From the outset, you were informed that delivery could take 5-12 working days, a detail you acknowledged when placing your order.
Eight working days later, on April 9, 2024, we updated you that one product from your order had arrived and that the next product was expected the following week. We apologized for any inconvenience, and you indicated that the delay was acceptable.
This Tuesday, we revisited your order status concerning the large shipment size—nearly half a ton in 24 boxes—due to which FedEx could not provide Priority Express service, leading to a slight delay. All relevant tracking information was provided to assure you of progress.
Today, the final product of your order arrived, and we dispatched it with The Courier Guy's overnight service and it will be delivered to you tomorrow – on the same promised week. Here's the tracking proof, with your details redacted:
https://drive.google.com/file/d/1bcU9E602v8cq1-RZrYqdJeM9WCqsgpqk/view?usp=sharing
Throughout this week, we responded to all your inquiries promptly, usually within a few hours. We are making these correspondences public (with sensitive information redacted) to show our commitment to excellent service and refute any claims of poor communication:
https://drive.google.com/file/d/165BliPGMMRzxBZ4cKYAqfDBaNLY3RPI4/view
We also want to clarify that the information about shipping costs was factual, highlighting that we incurred an additional R800 to ensure prompt delivery.
Despite a minor delay, influenced partly by public holidays this month, we fulfilled the delivery only with few days delayed. We've served over 500 customers in recent weeks without significant delays, and this instance was an exception.
We apologize for the slight delay and appreciate your patience. We offered the best market price for your order and requested only a little patience in return.
Your criticisms about choosing other platforms overlook the fact that they often have even poorer reviews and less reliable communication than we do.
We assure you, as always, that our intentions are transparent and honest, and we are committed to maintaining high standards of customer service.
Thank you once again for your order and for being a valued customer.
ITworkup's reply18 Apr 2024, 17:24
Official
Greetings,
We want to present the facts to clearly demonstrate our commitment to your satisfaction. We are disclosing all pertinent emails and information to safeguard our reputation publicly.
Your order was placed on March 27, 2024. From the outset, you were informed that delivery could take 5-12 working days, a detail you acknowledged when placing your order.
Eight working days later, on April 9, 2024, we updated you that one product from your order had arrived and that the next product was expected the following week. We apologized for any inconvenience, and you indicated that the delay was acceptable.
This Tuesday, we revisited your order status concerning the large shipment size—nearly half a ton in 24 boxes—due to which FedEx could not provide Priority Express service, leading to a slight delay. All relevant tracking information was provided to assure you of progress.
Today, the final product of your order arrived, and we dispatched it with The Courier Guy's overnight service and it will be delivered to you tomorrow – on the same promised week. Here's the tracking proof, with your details redacted:
https://drive.google.com/file/d/1bcU9E602v8cq1-RZrYqdJeM9WCqsgpqk/view?usp=sharing
Throughout this week, we responded to all your inquiries promptly, usually within a few hours. We are making these correspondences public (with sensitive information redacted) to show our commitment to excellent service and refute any claims of poor communication:
https://drive.google.com/file/d/165BliPGMMRzxBZ4cKYAqfDBaNLY3RPI4/view
We also want to clarify that the information about shipping costs was factual, highlighting that we incurred an additional R800 to ensure prompt delivery.
Despite a minor delay, influenced partly by public holidays this month, we fulfilled the delivery only with few days delayed. We've served over 500 customers in recent weeks without significant delays, and this instance was an exception.
We apologize for the slight delay and appreciate your patience. We offered the best market price for your order and requested only a little patience in return.
Your criticisms about choosing other platforms overlook the fact that they often have even poorer reviews and less reliable communication than we do.
We assure you, as always, that our intentions are transparent and honest, and we are committed to maintaining high standards of customer service.
Thank you once again for your order and for being a valued customer.
We want to present the facts to clearly demonstrate our commitment to your satisfaction. We are disclosing all pertinent emails and information to safeguard our reputation publicly.
Your order was placed on March 27, 2024. From the outset, you were informed that delivery could take 5-12 working days, a detail you acknowledged when placing your order.
Eight working days later, on April 9, 2024, we updated you that one product from your order had arrived and that the next product was expected the following week. We apologized for any inconvenience, and you indicated that the delay was acceptable.
This Tuesday, we revisited your order status concerning the large shipment size—nearly half a ton in 24 boxes—due to which FedEx could not provide Priority Express service, leading to a slight delay. All relevant tracking information was provided to assure you of progress.
Today, the final product of your order arrived, and we dispatched it with The Courier Guy's overnight service and it will be delivered to you tomorrow – on the same promised week. Here's the tracking proof, with your details redacted:
https://drive.google.com/file/d/1bcU9E602v8cq1-RZrYqdJeM9WCqsgpqk/view?usp=sharing
Throughout this week, we responded to all your inquiries promptly, usually within a few hours. We are making these correspondences public (with sensitive information redacted) to show our commitment to excellent service and refute any claims of poor communication:
https://drive.google.com/file/d/165BliPGMMRzxBZ4cKYAqfDBaNLY3RPI4/view
We also want to clarify that the information about shipping costs was factual, highlighting that we incurred an additional R800 to ensure prompt delivery.
Despite a minor delay, influenced partly by public holidays this month, we fulfilled the delivery only with few days delayed. We've served over 500 customers in recent weeks without significant delays, and this instance was an exception.
We apologize for the slight delay and appreciate your patience. We offered the best market price for your order and requested only a little patience in return.
Your criticisms about choosing other platforms overlook the fact that they often have even poorer reviews and less reliable communication than we do.
We assure you, as always, that our intentions are transparent and honest, and we are committed to maintaining high standards of customer service.
Thank you once again for your order and for being a valued customer.
RM
Reevajh M's updateReviewer Update
18 Apr 2024, 17:50Yes all is in accordance except for 1 major concern.
You did not contact me on 9th April 2024 FIRST. I contacted your office FIRST to query about my orders delay. The time was 10:18am. I am sure you are able to gratify yourself be pulling your own call records to ascertain this. I have proof if not.
Based on my follow up action you and your department then decided to respond to me at 21:06pm to give me a follow up.
Prior to my query there was no means of communication whatsoever. The point being is that if I didn’t contact your office I would probably still have received no clue as to what is going on. Dont lie about constant and consistant communication on your part. I have proof of this should you require it.
All your emails to threaten and persuade me to remove my Hellopeter review, else my order will not be shipped, won’t work on me. Again I have proof of these too.
Your failed attempt at a response was to save your business ratings in the eye of the public, but you just publicly exposed the truth and further humiliated yourselves.
And no thankyou I do not take bribes of R500 coupon to keep quiet.
You did not contact me on 9th April 2024 FIRST. I contacted your office FIRST to query about my orders delay. The time was 10:18am. I am sure you are able to gratify yourself be pulling your own call records to ascertain this. I have proof if not.
Based on my follow up action you and your department then decided to respond to me at 21:06pm to give me a follow up.
Prior to my query there was no means of communication whatsoever. The point being is that if I didn’t contact your office I would probably still have received no clue as to what is going on. Dont lie about constant and consistant communication on your part. I have proof of this should you require it.
All your emails to threaten and persuade me to remove my Hellopeter review, else my order will not be shipped, won’t work on me. Again I have proof of these too.
Your failed attempt at a response was to save your business ratings in the eye of the public, but you just publicly exposed the truth and further humiliated yourselves.
And no thankyou I do not take bribes of R500 coupon to keep quiet.
RM
Reevajh M's update18 Apr 2024, 17:50
Reviewer Update
Yes all is in accordance except for 1 major concern.
You did not contact me on 9th April 2024 FIRST. I contacted your office FIRST to query about my orders delay. The time was 10:18am. I am sure you are able to gratify yourself be pulling your own call records to ascertain this. I have proof if not.
Based on my follow up action you and your department then decided to respond to me at 21:06pm to give me a follow up.
Prior to my query there was no means of communication whatsoever. The point being is that if I didn’t contact your office I would probably still have received no clue as to what is going on. Dont lie about constant and consistant communication on your part. I have proof of this should you require it.
All your emails to threaten and persuade me to remove my Hellopeter review, else my order will not be shipped, won’t work on me. Again I have proof of these too.
Your failed attempt at a response was to save your business ratings in the eye of the public, but you just publicly exposed the truth and further humiliated yourselves.
And no thankyou I do not take bribes of R500 coupon to keep quiet.
You did not contact me on 9th April 2024 FIRST. I contacted your office FIRST to query about my orders delay. The time was 10:18am. I am sure you are able to gratify yourself be pulling your own call records to ascertain this. I have proof if not.
Based on my follow up action you and your department then decided to respond to me at 21:06pm to give me a follow up.
Prior to my query there was no means of communication whatsoever. The point being is that if I didn’t contact your office I would probably still have received no clue as to what is going on. Dont lie about constant and consistant communication on your part. I have proof of this should you require it.
All your emails to threaten and persuade me to remove my Hellopeter review, else my order will not be shipped, won’t work on me. Again I have proof of these too.
Your failed attempt at a response was to save your business ratings in the eye of the public, but you just publicly exposed the truth and further humiliated yourselves.
And no thankyou I do not take bribes of R500 coupon to keep quiet.
RM
Reevajh M's updateReviewer Update
18 Apr 2024, 18:14N.B. Your attached email conversation is not complete, for obvious reasons. You have conveniently left out the latter part of the conversation and chose to specifically end the attached email script at the part of concluding the overnight delivery. Nonetheless to whomever requires it for whatever reason, I have the whole email conversation to its entirety about requesting me to remove my hellopeter comments and accepting a R500 coupon.
RM
Reevajh M's update18 Apr 2024, 18:14
Reviewer Update
N.B. Your attached email conversation is not complete, for obvious reasons. You have conveniently left out the latter part of the conversation and chose to specifically end the attached email script at the part of concluding the overnight delivery. Nonetheless to whomever requires it for whatever reason, I have the whole email conversation to its entirety about requesting me to remove my hellopeter comments and accepting a R500 coupon.
ITworkup's replyOfficial
18 Apr 2024, 18:42It doesn't matter whether you contacted us first or not because you reached out after 7 working days, which was within the given timeframe. Anyone can make contact early and claim they were first. We responded to all your inquiries and phone calls within a few hours, yet you've stated there was "No Communication Whatsoever."
We requested that you delete your reviews because they do not accurately reflect our consistent updates and the fact that your order was shipped within the promised week. It's important for others to see the full context.
We never threatened to withhold your shipment if you didn't delete your reviews. Please feel free to post any evidence where we stated this.
We did not offer a R500 discount code for deleting negative reviews.We attempted to reset our communication and start on a fresh page, as we saw no other way to effectively approach and engage with you.
Regarding posting emails, we are unable to do so without your response on that emails, which is needed to compile them into one PDF file for transparency.
Again, your order was delayed by only a few days within the original timeframe, and we covered extra costs for overnight delivery. It's unfortunate that this slight delay is seen as a major issue, overshadowing our efforts to communicate effectively.
This will be our final response, and we sincerely wish for all your future transactions to proceed smoothly and that you experience the same level of communication we tried to provide you.
We requested that you delete your reviews because they do not accurately reflect our consistent updates and the fact that your order was shipped within the promised week. It's important for others to see the full context.
We never threatened to withhold your shipment if you didn't delete your reviews. Please feel free to post any evidence where we stated this.
We did not offer a R500 discount code for deleting negative reviews.We attempted to reset our communication and start on a fresh page, as we saw no other way to effectively approach and engage with you.
Regarding posting emails, we are unable to do so without your response on that emails, which is needed to compile them into one PDF file for transparency.
Again, your order was delayed by only a few days within the original timeframe, and we covered extra costs for overnight delivery. It's unfortunate that this slight delay is seen as a major issue, overshadowing our efforts to communicate effectively.
This will be our final response, and we sincerely wish for all your future transactions to proceed smoothly and that you experience the same level of communication we tried to provide you.
ITworkup's reply18 Apr 2024, 18:42
Official
It doesn't matter whether you contacted us first or not because you reached out after 7 working days, which was within the given timeframe. Anyone can make contact early and claim they were first. We responded to all your inquiries and phone calls within a few hours, yet you've stated there was "No Communication Whatsoever."
We requested that you delete your reviews because they do not accurately reflect our consistent updates and the fact that your order was shipped within the promised week. It's important for others to see the full context.
We never threatened to withhold your shipment if you didn't delete your reviews. Please feel free to post any evidence where we stated this.
We did not offer a R500 discount code for deleting negative reviews.We attempted to reset our communication and start on a fresh page, as we saw no other way to effectively approach and engage with you.
Regarding posting emails, we are unable to do so without your response on that emails, which is needed to compile them into one PDF file for transparency.
Again, your order was delayed by only a few days within the original timeframe, and we covered extra costs for overnight delivery. It's unfortunate that this slight delay is seen as a major issue, overshadowing our efforts to communicate effectively.
This will be our final response, and we sincerely wish for all your future transactions to proceed smoothly and that you experience the same level of communication we tried to provide you.
We requested that you delete your reviews because they do not accurately reflect our consistent updates and the fact that your order was shipped within the promised week. It's important for others to see the full context.
We never threatened to withhold your shipment if you didn't delete your reviews. Please feel free to post any evidence where we stated this.
We did not offer a R500 discount code for deleting negative reviews.We attempted to reset our communication and start on a fresh page, as we saw no other way to effectively approach and engage with you.
Regarding posting emails, we are unable to do so without your response on that emails, which is needed to compile them into one PDF file for transparency.
Again, your order was delayed by only a few days within the original timeframe, and we covered extra costs for overnight delivery. It's unfortunate that this slight delay is seen as a major issue, overshadowing our efforts to communicate effectively.
This will be our final response, and we sincerely wish for all your future transactions to proceed smoothly and that you experience the same level of communication we tried to provide you.
RM
Reevajh M's updateReviewer Update
18 Apr 2024, 19:48Boss! Please refrain from posting comments without a signature, as your first response states none of who you are. This is another concern with your company where most, if not all the email responses, are from one signature “Edvinas Aksomaitis” from Lithuania. Clearly you are not him responding from Lithuania are you? As I have emails from you and Timothy and whomever else is part of your team all sent from this one signature which is unprofessional when follow ups are required.
Furthermore to respond to your comment of “who contacted who first not being important” is a load of bull. I and the public would expect a response like that from you. It is of utmost importance to liaise with the customer to provide feedback without having the customer to beg and plead and persist continuously for information and follow-ups.
I noticed again that you clearly omitted that fact that you guys emailed and promised delivery of my delayed item by this past Tuesday. That is the orders arrival to you guys and being shipped out to me all on Tuesday. That too has failed with no communication. If you and your team have a bit of professionalism you all would have read the emails you have posted before incriminating yourselves.
I emailed your office in the evening of TUESDAY 16 APRIL 2024. @ 16:24pm to ask about my “promised” order with no response. N.B. Your office does not even answer their phone after 16:30pm although your office is said to close at 17:00. I state this because I have also called after my email to follow up on my order that was promised for Tuesday with no response. So you explain to me how important a promise is to you and your team. False hope. Empty promises. Tuesday was promised but no FIRST INITIATIVE to explain why the delay all through the whole day up until the end of the day. No Communication. The only response I received was on the WEDNESDAY 17 ARPIL 2024 @ 8:36am to let me know of further delays AGAIN.
So please don’t play the victim, admit when you are wrong and let’s put this to bed. You and your team messed up on 2 occasions for this 1 order/ customer with NO UNPROMPTED FEEDBACK. See it for what it is and do not water it down. And again it DOES matter who contacts whom first. We are the customer, we need to be informed without prompting which is YOUR DUTY.
You can keep on responding to my post and I will definitely respond equally.
Furthermore to respond to your comment of “who contacted who first not being important” is a load of bull. I and the public would expect a response like that from you. It is of utmost importance to liaise with the customer to provide feedback without having the customer to beg and plead and persist continuously for information and follow-ups.
I noticed again that you clearly omitted that fact that you guys emailed and promised delivery of my delayed item by this past Tuesday. That is the orders arrival to you guys and being shipped out to me all on Tuesday. That too has failed with no communication. If you and your team have a bit of professionalism you all would have read the emails you have posted before incriminating yourselves.
I emailed your office in the evening of TUESDAY 16 APRIL 2024. @ 16:24pm to ask about my “promised” order with no response. N.B. Your office does not even answer their phone after 16:30pm although your office is said to close at 17:00. I state this because I have also called after my email to follow up on my order that was promised for Tuesday with no response. So you explain to me how important a promise is to you and your team. False hope. Empty promises. Tuesday was promised but no FIRST INITIATIVE to explain why the delay all through the whole day up until the end of the day. No Communication. The only response I received was on the WEDNESDAY 17 ARPIL 2024 @ 8:36am to let me know of further delays AGAIN.
So please don’t play the victim, admit when you are wrong and let’s put this to bed. You and your team messed up on 2 occasions for this 1 order/ customer with NO UNPROMPTED FEEDBACK. See it for what it is and do not water it down. And again it DOES matter who contacts whom first. We are the customer, we need to be informed without prompting which is YOUR DUTY.
You can keep on responding to my post and I will definitely respond equally.
RM
Reevajh M's update18 Apr 2024, 19:48
Reviewer Update
Boss! Please refrain from posting comments without a signature, as your first response states none of who you are. This is another concern with your company where most, if not all the email responses, are from one signature “Edvinas Aksomaitis” from Lithuania. Clearly you are not him responding from Lithuania are you? As I have emails from you and Timothy and whomever else is part of your team all sent from this one signature which is unprofessional when follow ups are required.
Furthermore to respond to your comment of “who contacted who first not being important” is a load of bull. I and the public would expect a response like that from you. It is of utmost importance to liaise with the customer to provide feedback without having the customer to beg and plead and persist continuously for information and follow-ups.
I noticed again that you clearly omitted that fact that you guys emailed and promised delivery of my delayed item by this past Tuesday. That is the orders arrival to you guys and being shipped out to me all on Tuesday. That too has failed with no communication. If you and your team have a bit of professionalism you all would have read the emails you have posted before incriminating yourselves.
I emailed your office in the evening of TUESDAY 16 APRIL 2024. @ 16:24pm to ask about my “promised” order with no response. N.B. Your office does not even answer their phone after 16:30pm although your office is said to close at 17:00. I state this because I have also called after my email to follow up on my order that was promised for Tuesday with no response. So you explain to me how important a promise is to you and your team. False hope. Empty promises. Tuesday was promised but no FIRST INITIATIVE to explain why the delay all through the whole day up until the end of the day. No Communication. The only response I received was on the WEDNESDAY 17 ARPIL 2024 @ 8:36am to let me know of further delays AGAIN.
So please don’t play the victim, admit when you are wrong and let’s put this to bed. You and your team messed up on 2 occasions for this 1 order/ customer with NO UNPROMPTED FEEDBACK. See it for what it is and do not water it down. And again it DOES matter who contacts whom first. We are the customer, we need to be informed without prompting which is YOUR DUTY.
You can keep on responding to my post and I will definitely respond equally.
Furthermore to respond to your comment of “who contacted who first not being important” is a load of bull. I and the public would expect a response like that from you. It is of utmost importance to liaise with the customer to provide feedback without having the customer to beg and plead and persist continuously for information and follow-ups.
I noticed again that you clearly omitted that fact that you guys emailed and promised delivery of my delayed item by this past Tuesday. That is the orders arrival to you guys and being shipped out to me all on Tuesday. That too has failed with no communication. If you and your team have a bit of professionalism you all would have read the emails you have posted before incriminating yourselves.
I emailed your office in the evening of TUESDAY 16 APRIL 2024. @ 16:24pm to ask about my “promised” order with no response. N.B. Your office does not even answer their phone after 16:30pm although your office is said to close at 17:00. I state this because I have also called after my email to follow up on my order that was promised for Tuesday with no response. So you explain to me how important a promise is to you and your team. False hope. Empty promises. Tuesday was promised but no FIRST INITIATIVE to explain why the delay all through the whole day up until the end of the day. No Communication. The only response I received was on the WEDNESDAY 17 ARPIL 2024 @ 8:36am to let me know of further delays AGAIN.
So please don’t play the victim, admit when you are wrong and let’s put this to bed. You and your team messed up on 2 occasions for this 1 order/ customer with NO UNPROMPTED FEEDBACK. See it for what it is and do not water it down. And again it DOES matter who contacts whom first. We are the customer, we need to be informed without prompting which is YOUR DUTY.
You can keep on responding to my post and I will definitely respond equally.