Highly disgusted and extremely disappointed

Please be very careful when dealing with this company.

I ordered a 10TB hard drive from them, patiently waited out the 12 days as max for delivery as stipulated, after zero professionalism or courtesy to email anything regarding the delay or reasons there of, left me the client who already paid rite, to make contact with them, do there work, just to ask where my shipment was, only then did they bother to communicate about customs and couriers blah blah blah.

Eventually around plus minus 2 weeks after the already over exceeded 12 day maximum does this package now arrive, comes only in a plastic see through aired filled shell, no box nothing. Open it up plug in to test, can you believe this after all that the product is DOA!!!!!!

Email immediately explain that it had eventually after much none communicative courtesy, received what I bought and was disappointing to such an extent, now after everything its ends up not working. Timothy who dealt with the entire time, now arranged a collection for warranty, only that he is sending a courier, no further information at all, not when and when and how the item should be shipped nothing.

Taking my own caring initiative, I put the hard drive into my own box, fill it with soft inlays to protect it, seal it with tape tightly closed and send it off once the courier eventually got me, remember now they sent it delayed, no communication, happy to take your money and send it to you in a plastic air filled shell with budget freight courier, no fragile stickers, no instructions to handle with care nothing. Great this cant go wrong can it....

They eventually receive my parcel with the hard drive and took pictures immediately and rep****, why did you send this in a box with softening and taped, (excuse my frustration) but why did I send it without the original packaging. Please remember I got it only on a plastic shell, nothing else, I thought I was doing a service to them and did not want to simply send back in a plastic shell in fear of common logic that the budget courier would most likely throw the item in with engine parts, gearboxes and other heavy items and not take care to handle it as fragile. In the pictures there is no physical damage looks the way it was received in, yet the proceed to tell me that there obligation to the warranty is void as I did not return it in the plastic shell it came in, not branding serial info nothing on the plastic shell, simply a plain see through piece of plastic.

I have been attempting to get resolve from them, they choose when they want to reply and simply hide behind their company clause and abscond themselves of responsibility due to a piece of plastic!!!!!

Now they reserved the rite to leave it to the so called vendor for judgement, the same vendor they took weeks to get it from, and by the way, this happened in December 2024, Also know that they had not told me in any regard the does and don'ts and that it must be returned in the piece of plastic it came in (Professional and courtesy rite). I just had to understand that the holidays put even a worse delay on the end result as not only will it take weeks to get back to vendor but the process is impeded by the holidays, fantastic news.

Till date of this post I have had to beg for any news as they have been radio silent through most of the entire co**** this far, keep getting stringed along with the same lame excuses of we will let know when the vendor lets us know, no time estimate nothing, just by the grace of the universe if at all we will eventually let you know good or bad.

Lastly before they counter to say its on the website, who goes and reads the website from top to bottom of there terms and conditions when ordering online, is it not there responsibility to go the extra mile and inform you politely about what is needed for such not to be void just in case, as if we the public are to know this cause we so run there business rite and know everything about them rite...

Simply the points,

1. I ordered a 10 TB HDD 2. No communication at all, no courtesy or respect for their clients to communicate of extremely late delivery 3. Receive a DOA item in plastic shell!!!! 4. Returned item with care better then their dismal delivery method and get told off about the piece of plastic voiding my warranty 5. Leave me with the backed potatoes and abscond themselves of responsibility

All I am saying to everyone with positive comments here, look when it goes good, it goes good, but after sales and communication are almost none existent if you are unfortunate to be in my predicament.

Deal with them at own risk, I shared my current story to spread awareness that they might just use loopholes unaware to you, leave you highly disappointed, and make you the responsible person to just take the damages and accept it when it is their duty to do so.

Highly disgusted and extremely disappointed