Greetings,
We would like to clarify the situation regarding your order. On June 4th, you ordered the following products:
- 1x 2TB HGST Ultrastar, LFF 3.5", 7200 RPM, 64MB Cache SATA 6.0Gbs, SATA-3 Performance Edition Hard Drive
- 2x 5TB Toshiba SATA 6Gb/s, 7200RPM High Performance, X300 HDD MD04ACA500
- 1x HDD SSD 2.5 3.5 Docking Station, SATA III, USB 3.0
The hard drives are available in our local warehouse in Midrand and have been since the date you placed your order. However, the Docking Station is located in our Germany warehouse, and as stated on our website, it can take up to 12 working days for delivery.
From June 4th until today, only 10 working days have passed (accounting for national holidays). The Docking Station is scheduled to arrive at our office tomorrow, or at the latest, on Monday. Here is the proof of tracking from Europe:
https://bit.ly/4ckV29I
Furthermore, on 14/06/2024, you were informed via email that the Docking Station is already in transit to our office and will reach us tomorrow or at the latest on Monday, as we have already explained.
As soon as we receive this parcel, we will ship all your products to you on the same day.
While there might be a slight delay of 1-2 working days, please be assured that we always deliver our orders. There has never been a customer who did not receive their products once the order was in processing status.
Thank you for your understanding and patience. We wish you a great upcoming weekend!