JH
Joe H
1 reviews | Active since Aug 2011
06 Dec 2024, 09:37
Be carefull with these guys.
Placed a order this week with this compony. After getting an email stating delivery times. I found it unacceptable and requested a refund. The company was quite vocal up to this point.
I haven't hired back from them after asking for a refund. Order is still sitting there. I see they are quite vocal on hellopeter.
So all I have to say is if they had one tenth of the energy in helping my get refunded as they do replying on hellopeter. We would t have a issue to begin with.
Just bought a printer on Wednesday from another small company bonolo. The contacted me same day and did a refund due to some issue on their end on payfast.
So I know there things are doable if the company is interested in doing it
But these guys really couldn't care if you ask for a refund. . But let's see how they spend time replying here now instead of processing my refund.
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Replies (1)
ITworkup's replyOfficial
06 Dec 2024, 13:46Greetings,
We are surprised by your review, as you placed an order on Wednesday for this exact product, and the delivery time of 5-12 business days was clearly stated upfront.
After less than 24 hours, you requested a refund, citing that you had not noticed the delivery times. We encourage customers to review product details before purchasing, as this information is readily available:
https://drive.google.com/file/d/1eCyC7kvJTp9nwdGVhRfd-2iO8PER_5pl/view
Additionally, we received an email from Tim yesterday regarding your request to cancel the order. We responded today, informing him that we cannot process a refund without your banking details, as Payfast requires this information to complete the refund. After submitting your email refund request, less than 24 hours passed before you posted a negative review. We find this surprising.
Please note that we are not a one-person company and, as such, it may take 1-4 business days to process refunds. We ask for your patience during this time.
Lastly, we noticed your comment advising others to be cautious with us. We would like to extend the same advice to other e-shops where you may shop in the future...
https://drive.google.com/file/d/19U7WOWyzM7bunSYmQFJnFTA_ZQwtANfr/view
Thank you for your understanding.
We are surprised by your review, as you placed an order on Wednesday for this exact product, and the delivery time of 5-12 business days was clearly stated upfront.
After less than 24 hours, you requested a refund, citing that you had not noticed the delivery times. We encourage customers to review product details before purchasing, as this information is readily available:
https://drive.google.com/file/d/1eCyC7kvJTp9nwdGVhRfd-2iO8PER_5pl/view
Additionally, we received an email from Tim yesterday regarding your request to cancel the order. We responded today, informing him that we cannot process a refund without your banking details, as Payfast requires this information to complete the refund. After submitting your email refund request, less than 24 hours passed before you posted a negative review. We find this surprising.
Please note that we are not a one-person company and, as such, it may take 1-4 business days to process refunds. We ask for your patience during this time.
Lastly, we noticed your comment advising others to be cautious with us. We would like to extend the same advice to other e-shops where you may shop in the future...
https://drive.google.com/file/d/19U7WOWyzM7bunSYmQFJnFTA_ZQwtANfr/view
Thank you for your understanding.
Best regards,
ITworkup's reply06 Dec 2024, 13:46
Official
Greetings,
We are surprised by your review, as you placed an order on Wednesday for this exact product, and the delivery time of 5-12 business days was clearly stated upfront.
After less than 24 hours, you requested a refund, citing that you had not noticed the delivery times. We encourage customers to review product details before purchasing, as this information is readily available:
https://drive.google.com/file/d/1eCyC7kvJTp9nwdGVhRfd-2iO8PER_5pl/view
Additionally, we received an email from Tim yesterday regarding your request to cancel the order. We responded today, informing him that we cannot process a refund without your banking details, as Payfast requires this information to complete the refund. After submitting your email refund request, less than 24 hours passed before you posted a negative review. We find this surprising.
Please note that we are not a one-person company and, as such, it may take 1-4 business days to process refunds. We ask for your patience during this time.
Lastly, we noticed your comment advising others to be cautious with us. We would like to extend the same advice to other e-shops where you may shop in the future...
https://drive.google.com/file/d/19U7WOWyzM7bunSYmQFJnFTA_ZQwtANfr/view
Thank you for your understanding.
We are surprised by your review, as you placed an order on Wednesday for this exact product, and the delivery time of 5-12 business days was clearly stated upfront.
After less than 24 hours, you requested a refund, citing that you had not noticed the delivery times. We encourage customers to review product details before purchasing, as this information is readily available:
https://drive.google.com/file/d/1eCyC7kvJTp9nwdGVhRfd-2iO8PER_5pl/view
Additionally, we received an email from Tim yesterday regarding your request to cancel the order. We responded today, informing him that we cannot process a refund without your banking details, as Payfast requires this information to complete the refund. After submitting your email refund request, less than 24 hours passed before you posted a negative review. We find this surprising.
Please note that we are not a one-person company and, as such, it may take 1-4 business days to process refunds. We ask for your patience during this time.
Lastly, we noticed your comment advising others to be cautious with us. We would like to extend the same advice to other e-shops where you may shop in the future...
https://drive.google.com/file/d/19U7WOWyzM7bunSYmQFJnFTA_ZQwtANfr/view
Thank you for your understanding.
Best regards,