JM
Johan M
1 reviews | Active since Sept 2024
25 Sept 2024, 08:26
Bad experience
We have been waiting over a month for something that was advertised as in stock. After many times trying to cantact them they have stopped replying and are not picking up their phone
Helpful (0)
Replies (1)0
Replies (1)
ITworkup's replyOfficial
25 Sept 2024, 09:35Greetings,
We sincerely apologize for the inconvenience and confirm that your order has not yet been delivered. After investigating the issue, we have confirmed that FedEx misplaced one box from a larger shipment, and they finally located it last week in their Netherlands warehouse. Here is the tracking proof showing that one box is still missing from this shipment:
https://bit.ly/47G8WSH
We paid nearly 40,000 ZAR for this shipment, and we are as frustrated as you are. Despite the substantial cost, FedEx failed to deliver the entire shipment, let alone meet the expected delivery timeline.
As further proof, we provided FedEx with security footage from our European office, showing how the box looked when we packed it and what items were inside. The box, which has now been found and is on its way to us, contains your product—a projector, here is the proof:
https://drive.google.com/file/d/1gFOM6n6bXnxWO0ucb6rebqa4n_9Nq4Lm/view?usp=sharing
https://drive.google.com/file/d/19uOR8Ad2bRtR29Pxb5JoY2CPPGadFVE9/view?usp=sharing
We deeply apologize for this situation and will offer you an additional discount on your order. Please contact support @ itworkup.co.za to arrange this.
The box is expected to reach us this week, and we will ship your order immediately once it arrives at our office.
Thank you for your patience, and we wish you a great day!
__________________________________________
Update:
Good news! The missing box has finally arrived at our office today, and we are now ready to process your order. Once again, we apologize for the delay, but rest assured that everything is now under our control, and we will do our best to ensure you receive your product as soon as possible!
We sincerely apologize for the inconvenience and confirm that your order has not yet been delivered. After investigating the issue, we have confirmed that FedEx misplaced one box from a larger shipment, and they finally located it last week in their Netherlands warehouse. Here is the tracking proof showing that one box is still missing from this shipment:
https://bit.ly/47G8WSH
We paid nearly 40,000 ZAR for this shipment, and we are as frustrated as you are. Despite the substantial cost, FedEx failed to deliver the entire shipment, let alone meet the expected delivery timeline.
As further proof, we provided FedEx with security footage from our European office, showing how the box looked when we packed it and what items were inside. The box, which has now been found and is on its way to us, contains your product—a projector, here is the proof:
https://drive.google.com/file/d/1gFOM6n6bXnxWO0ucb6rebqa4n_9Nq4Lm/view?usp=sharing
https://drive.google.com/file/d/19uOR8Ad2bRtR29Pxb5JoY2CPPGadFVE9/view?usp=sharing
We deeply apologize for this situation and will offer you an additional discount on your order. Please contact support @ itworkup.co.za to arrange this.
The box is expected to reach us this week, and we will ship your order immediately once it arrives at our office.
Thank you for your patience, and we wish you a great day!
__________________________________________
Update:
Good news! The missing box has finally arrived at our office today, and we are now ready to process your order. Once again, we apologize for the delay, but rest assured that everything is now under our control, and we will do our best to ensure you receive your product as soon as possible!
ITworkup's reply25 Sept 2024, 09:35
Official
Greetings,
We sincerely apologize for the inconvenience and confirm that your order has not yet been delivered. After investigating the issue, we have confirmed that FedEx misplaced one box from a larger shipment, and they finally located it last week in their Netherlands warehouse. Here is the tracking proof showing that one box is still missing from this shipment:
https://bit.ly/47G8WSH
We paid nearly 40,000 ZAR for this shipment, and we are as frustrated as you are. Despite the substantial cost, FedEx failed to deliver the entire shipment, let alone meet the expected delivery timeline.
As further proof, we provided FedEx with security footage from our European office, showing how the box looked when we packed it and what items were inside. The box, which has now been found and is on its way to us, contains your product—a projector, here is the proof:
https://drive.google.com/file/d/1gFOM6n6bXnxWO0ucb6rebqa4n_9Nq4Lm/view?usp=sharing
https://drive.google.com/file/d/19uOR8Ad2bRtR29Pxb5JoY2CPPGadFVE9/view?usp=sharing
We deeply apologize for this situation and will offer you an additional discount on your order. Please contact support @ itworkup.co.za to arrange this.
The box is expected to reach us this week, and we will ship your order immediately once it arrives at our office.
Thank you for your patience, and we wish you a great day!
__________________________________________
Update:
Good news! The missing box has finally arrived at our office today, and we are now ready to process your order. Once again, we apologize for the delay, but rest assured that everything is now under our control, and we will do our best to ensure you receive your product as soon as possible!
We sincerely apologize for the inconvenience and confirm that your order has not yet been delivered. After investigating the issue, we have confirmed that FedEx misplaced one box from a larger shipment, and they finally located it last week in their Netherlands warehouse. Here is the tracking proof showing that one box is still missing from this shipment:
https://bit.ly/47G8WSH
We paid nearly 40,000 ZAR for this shipment, and we are as frustrated as you are. Despite the substantial cost, FedEx failed to deliver the entire shipment, let alone meet the expected delivery timeline.
As further proof, we provided FedEx with security footage from our European office, showing how the box looked when we packed it and what items were inside. The box, which has now been found and is on its way to us, contains your product—a projector, here is the proof:
https://drive.google.com/file/d/1gFOM6n6bXnxWO0ucb6rebqa4n_9Nq4Lm/view?usp=sharing
https://drive.google.com/file/d/19uOR8Ad2bRtR29Pxb5JoY2CPPGadFVE9/view?usp=sharing
We deeply apologize for this situation and will offer you an additional discount on your order. Please contact support @ itworkup.co.za to arrange this.
The box is expected to reach us this week, and we will ship your order immediately once it arrives at our office.
Thank you for your patience, and we wish you a great day!
__________________________________________
Update:
Good news! The missing box has finally arrived at our office today, and we are now ready to process your order. Once again, we apologize for the delay, but rest assured that everything is now under our control, and we will do our best to ensure you receive your product as soon as possible!