CV
Clint V
1 reviews | Active since Aug 2019
20 Aug 2019, 14:51
Useless - no voucher, no replies to emails & messages left on answering machine
Made a purchase online for $100 USA Itunes voucher on the 12/8/2019. To date no voucher received. I've sent multiple emails to *** with no response, also tried calling *** which goes to same recording & messages left with no call back or mail. I've just these guys many times before with no issue. Very worried & will make contact with the bank to reverse card payment. frustrated !
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Replies (1)CV
Clint V's updateReviewer Update
26 Aug 2019, 22:13I did get a response & received my voucher only after registering my frustration on hellopeter.
message from Donovan - Itunesvoucher.co.za
Hi Clint
A series of unfortunate technical events. Basically we believed customers we receiving our emails when in fact they weren’t. Our VoIP phone line has also been problematic with the fibre being down. Again our sincere apologies for this.
Kind regards,
Donovan
message from Donovan - Itunesvoucher.co.za
Hi Clint
A series of unfortunate technical events. Basically we believed customers we receiving our emails when in fact they weren’t. Our VoIP phone line has also been problematic with the fibre being down. Again our sincere apologies for this.
Kind regards,
Donovan
CV
Clint V's update26 Aug 2019, 22:13
Reviewer Update
I did get a response & received my voucher only after registering my frustration on hellopeter.
message from Donovan - Itunesvoucher.co.za
Hi Clint
A series of unfortunate technical events. Basically we believed customers we receiving our emails when in fact they weren’t. Our VoIP phone line has also been problematic with the fibre being down. Again our sincere apologies for this.
Kind regards,
Donovan
message from Donovan - Itunesvoucher.co.za
Hi Clint
A series of unfortunate technical events. Basically we believed customers we receiving our emails when in fact they weren’t. Our VoIP phone line has also been problematic with the fibre being down. Again our sincere apologies for this.
Kind regards,
Donovan