Order not delivered timeously!

I hate turning to Hello Peter again, but I have,again, been let down by iTunesVouchers. Shame on me, I guess. I really thought after the last time the communication from the company would be better, but unfortunately I am, again, in the dark about what is happening with my order. It was paid in full on the 25th and, after e-mails and phone calls (which are just ignored / not answered), NOTHING! I have been a customer for many years, but the turnaround time on the last few orders really leaves much to be desired! Order no 67783