Dissatisfaction with ITUassist service:

I am very disappointed with the plumbing services of this company. They are a service provider to ABSA Short term insurance.

The geyser burst on the Sunday 8 November 2020. Absa was informed and activated ITUassist on Monday 9 November 2020. Normally over the past 20 years, ABSA service providers would have replaced the geyser on the same day or the following day. In this case there was just no feedback or progress report. By Thursday 12 November 2020 the plumber called me indicating the geyser will be installed. I indicated that I am still awaiting the banking details for the access payable before work commence. He was going to send the details. On Friday 13 November 2020 the geyser was still not installed nor the banking details received. The plumber indicated the geyser would be installed on the same day. By the evening I received a call from the plumber to tell me he could not make it to install the geyser, he would be at the property first thing in the morning (Saturday 14 November 2020). However today Saturday 14 November 2020, I received a call from ITU indicating that the plumber is at the material supplier to obtain the geyser, but the supplier is not available. Hence the geyser can again not be installed as was agreed, though the tenants were still waiting in vain, with no hot water for almost a week. The undertaking from ITU was that definitely today the geyser would be installed.

It was then that I decided to write a review to declare my dissatisfaction with the services of this company. In my view they are very unprofessional and unreliable. ABSA Africanacity is 100% supported, but not at all cost. ITUassist should shape up or ship out. Their current service delivery is unacceptable.