****** Order

Hi,

I have placed an order with takealot on the 13 January 2021 (Parcel Number: PFS***8). I tracked the order status on the system and it was logged as the parcel has been delivered on Thursday, 21 January 8:39 am. I called the ITT the courier company on the 22nd and the assigned driver said he will deliver the parcel to me on the 22nd. Driver did not pitch. I sent several emails to ITT staff members Sune Gouws Custome Services, Joy, Sam Nkululeko Zone Controller, Mzukisi Dyasi Warehouse Manager, Philip Siwela Ops Manager, and it was just a series of emails going up and down to no solution until silence. I also sent the issue to Homechoice, Nikezwa T****shiba responded telling me the inquiry has been launced, I followed up and got message that the relative department is still working on the inquiry, then it was silence from then. Parcel no where to be found and no response. Debit order still going through from my account and Homechoice still have the nerve to call me and tell me my personal Homechoice shopper is suggesting I must buy this and that.

I am really disappointed in both this partnership, I feel like I was ****med

Agony Homechoice Shopper