Motorflux destroyed our Ford Ranger and ignored us

Complaint: Severe Negligence and Unprofessional Conduct by Motorflux

We took our Ford Ranger to Motorflux for a service and asked them to check a brown, rusty substance in the water tank. Instead of properly investigating, they replaced the expansion tank and later claimed it was the oil cooler, which they also replaced.

When we collected the vehicle, it was immediately obvious something was wrong. Smoke was coming from the engine bay, and on inspection we found oil everywhere — under the bonnet and covering the entire underside of the vehicle, as if something had exploded. To make matters worse, after a week in their workshop, the bakkie had an extra ±150 km on the clock, even though we never authorized them to drive it.

Motorflux then told us it was a blown head gasket. Anyone who understands engines knows a head gasket usually fails due to overheating. The clean oil we found under the car strongly suggests that the oil cooler came off while they were driving the vehicle without permission, causing the engine to lose oil, overheat, and blow the head gasket.

Leeto, the owner, even admitted he “suspected” the head gasket was blown and offered to repair it, telling us we only had to pay if we were satisfied afterwards. At that stage, we didn’t know the damage had been caused by their own negligence.

Since then, we have made repeated attempts to contact Leeto for a resolution. Every call and message has been ignored. We have since discovered that other customers have had very similar experiences with Motorflux. This is clearly a pattern of misconduct.

We have reported Motorflux to the RMI and requested that their accreditation be removed. We are also in the process of laying ******** charges for unauthorized use of our vehicle and the serious damage caused.

This ordeal has left my family without a vehicle for four months, caused enormous financial strain, and created significant emotional stress. Motorflux’s conduct has been negligent, dishonest, and highly unprofessional.

Future customers should avoid Motorflux at all costs.