Based on recent customer reviews, Its Home Solar is widely praised for fast, tidy solar installations, often completed within a single day, with clear explanations of the inverter and system features and workmanship that performs well long after handover. Many customers highlight helpful after hours support and same day inverter callouts. A minority report the opposite experience, describing abusive and threatening communication from management, disputes over payment timelines, call out fees and warranty cover on loose connections, leaving them to hire other contractors.
Replied to 67% of negative reviews
Reply time on negative reviews: 74h 50m
TrustIndex
4.8
Reply Time
74h 50m
NPS Score
12
Recommended: Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 74h 50m
Nov '25 - Oct '26
Frequently Asked Questions About Its Home Solar
What do customers say about Its Home Solar?
Based on recent customer reviews, Its Home Solar is widely praised for fast, tidy solar installations, often completed within a single day, with clear explanations of the inverter and system features and workmanship that performs well long after handover. Many customers highlight helpful after hours support and same day inverter callouts. A minority report the opposite experience, describing abusive and threatening communication from management, disputes over payment timelines, call out fees and warranty cover on loose connections, leaving them to hire other contractors.
Is Its Home Solar trustworthy?
Its Home Solar has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 74 hours 50 min. Hellopeter has tracked Its Home Solar across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2019
Excellent service from ITS Home Solar
ITS Home Solar installed our solar system about a year and a half ago, and it has been running extremely well ever since. Recently, I experienced an issue and contacted their team for assistance. They responded immediately, helped me professionally, and successfully resolved the problem. It is reassuring to know that their after sales service is just as reliable as their installation work. I am very happy with both the system and the excellent support I received. I would definitely recommend ITS Home Solar to anyone considering a solar installation.
1 reviews | Active since Feb 2019
Excellent service from ITS Home Solar
ITS Home Solar installed our solar system about a year and a half ago, and it has been running extremely well ever since. Recently, I experienced an issue and contacted their team for assistance. They responded immediately, helped me professionally, and successfully resolved the problem. It is reassuring to know that their after sales service is just as reliable as their installation work. I am very happy with both the system and the excellent support I received. I would definitely recommend ITS Home Solar to anyone considering a solar installation.
1 reviews | Active since Jul 2026
Its home solar service
I really loved the service that they gave us. Especially the after sales. They helped me even after hours to fix a fault on my inverter I would whole heartedly recommend “its home solar” to anyone
1 reviews | Active since Oct 2010
Never ever again
Quite simple - over promise and un deliver - they were paid in full withing 24 hours and then we were accused of breaking the contract. Swearing screaming and shouting, harassing us through different media - was totally unacceptable - legal action is in process for retraction of their harassment - if this is the service you require / you choose then the outcome is deserved. do your research an get reputable respected companies to assist you.
1 reviews | Active since Oct 2010
Never ever again
Quite simple - over promise and un deliver - they were paid in full withing 24 hours and then we were accused of breaking the contract. Swearing screaming and shouting, harassing us through different media - was totally unacceptable - legal action is in process for retraction of their harassment - if this is the service you require / you choose then the outcome is deserved. do your research an get reputable respected companies to assist you.
1 reviews | Active since Jul 2025
Professioneel
Baie professionele en netjies Installasie. Vriendelike span. My Solar was geinstaleer in 6 ure. Die solar werk uitstekend. Tegnologie en funksies was mooi verduidelik. Ek kan hul verseker aanbeveel. Baie dankie Johan Erasmus en span.
1 reviews | Active since Jul 2025
Professioneel
Baie professionele en netjies Installasie. Vriendelike span. My Solar was geinstaleer in 6 ure. Die solar werk uitstekend. Tegnologie en funksies was mooi verduidelik. Ek kan hul verseker aanbeveel. Baie dankie Johan Erasmus en span.
1 reviews | Active since Oct 2024
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
1 reviews | Active since Oct 2024
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
1 reviews | Active since Dec 2025
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
1 reviews | Active since Dec 2025
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
1 reviews | Active since Apr 2017
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.
1 reviews | Active since Apr 2017
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.