Unreliable Service from It's Electric and Paul de Beer

I am relieved to report that the website associated with Paul de Beer from It's Electric in Durban is currently inaccessible. My experience with this business has been incredibly disappointing. In early April 2024, I purchased two electric vehicle chargers. Despite numerous promises and excuses, I waited over four weeks for delivery. When a charger finally arrived, it was not the model I ordered and was incompatible with my setup as it was a 3-phase charger.

After a prolonged struggle, Paul de Beer agreed to issue a refund. However, it took two additional weeks for the incorrect charger to be collected, with an attempt to charge me for postage. As of late June, I have yet to receive my refund. After unsuccessful attempts to resolve this issue directly, including communication through legal channels, Mr. de Beer has blocked both myself and my legal representation. At present, we are in the process of formally serving him with a letter of demand.