Complain

I purchased a Samsung A34 at the Wonder Park Mall Telķom store. My phone is still under contract, and occasionally it would freeze and not charge. I went to Telkom to report the issue, but they told me that although My phone is still under contract but their Warranty is 12 months and Sumsang has a 24-month guarantee, I must take it Samsung store because theirs is only a 12-month warranty I then proceeded to the Samsung Customer Service Center located at 179 Dyer Road, Hillcrest in Hatfield, where they informed me that my phone was no longer covered under warranty because it had fallen off. I am still making payments on the contract I signed when I bought the phone on March 27, 2025. Their warranty doesn't mention that if the phone fall out the warranty become invalidated.

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