Very Good after sale service from ITOUCH

I bought an ITOUCH device in Pretoria at a Mall. The sales persons that were selling us the device told us we have a life time guarantee on the device - if something would happen to it like it would fall, or maybe by accident someone step on it etc - I only had to bring it (or send it) back and it will be replaced by a totally new one He also promised to add us to a what’s up group or something where we will be given advice on how to use the machine so that we can use it while travelling and then we don’t need to carry the instruction pamphlet with us However when we opened the box we only then saw that we had to pay for the guarantee - it does not come for free - HE DID NOT TELL US THAT and it was more than 24 hours after the sale and we were not contacted by the sales person as promised and I really thought this was just another **** We tried to get hold of him but to no avail.

We then wrote a message on their internet page telling them about what happend and like in a few minutes, the sales person came back to us with the what's up information, the people form ITOUCH themselves sorted out the warranty issue and another person also send me a what's up regarding the use of the machine.

I definitely can recommend ITOUCH - although there was hick ups it was sorted out quickly and efficiently, the machine is great and I am EXTREMELY satisfied with their after sale service