1 reviews | Active since Jun 2023
Pathetic and or total lack of aftersales service.
Bought a massage machine from a amazing friendly and helpful lad, Neo, at N1 City outlet. Getting home opened the unit expired to try out, selected a fitting and after switching on I had a horrible sound of grinding gears. Contacted the gentlemen who gave me his number incase I needed guidance.
He asked me to bring unit in and next day when I got there he called ”the boss” who immediately instructed him to tell me to bring it to his office if I recall in Montague gardens. Neo later confirmed that he collected the unit and it would be couriered to me..
Week two I inquired again with NeoWho gave me contact details , sent msg, no response.
Week three, called no response to either call or msg.
Week four, not available.
Currently week 7 no unit no information or feedback from then to date. This is not even the worst aftersales experience it is a total lack of it, pathetic full stop.
This does not reflect the level of service we strive to provide, and we take this feedback seriously. I appreciate your patience, and I want to assure you that I am here to make this right. It’s clear there was a breakdown in communication, and I am committed to resolving this issue for you.
Please reach out to me directly at *** or via WhatsApp at ***, so I can personally oversee the resolution of this matter, ensure your unit is properly returned, and that you receive the service you deserve.
Thank you for bringing this to our attention. We are determined to improve our after-sales support to prevent situations like this from happening in the future.
Best regards,
This does not reflect the level of service we strive to provide, and we take this feedback seriously. I appreciate your patience, and I want to assure you that I am here to make this right. It’s clear there was a breakdown in communication, and I am committed to resolving this issue for you.
Please reach out to me directly at *** or via WhatsApp at ***, so I can personally oversee the resolution of this matter, ensure your unit is properly returned, and that you receive the service you deserve.
Thank you for bringing this to our attention. We are determined to improve our after-sales support to prevent situations like this from happening in the future.
Best regards,