BD
Beekhram D
1 reviews | Active since Nov 2023
28 Nov 2023, 18:49
No after sales service from iTouch South Africa
I purchased the iTouch X on the 29 June 2022 from the Branch in the House and Garden Show in Durban with a Life Time Gurantee on the equipment. The Salesman, Caspir provided my friend and I super excellent service. My wife and I use this machine regularly at least once a week. However we started experiencing problem with the battery life of the equipment lasting approximately 50 minutes compared to weeks when we first purchased it. We have tried contacting the company via email and cell phone with no success. The wesite shows the business as open for trade with all their contact details. No acknowledgement or response has been forthcoming for over 6 months.
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Itouch SA Itouch Health and Beauty Pain Relief Solution's replyOfficial
08 Nov 2024, 16:25Thank you for bringing this to our attention, and I am truly sorry to hear about the difficulty you’ve faced reaching us. I’m glad to hear that you and your wife have been using the iTouch X regularly, and it’s concerning to hear about the battery life issue you’ve encountered. We pride ourselves on standing behind our products, especially those with lifetime guarantees, and your experience does not reflect the level of service we strive to provide.
Please allow us to make this right for you. It is possible there was a breakdown in communication, and we sincerely apologize for the lack of response. I’d like to personally ensure your concerns are addressed promptly. Kindly reach out directly to me at *** or via WhatsApp at ***, and I will work with you to resolve the issue with your device as quickly as possible.
Thank you for your patience, and for giving us the opportunity to correct this. We are committed to providing a positive experience for every customer.
Best regards,
Please allow us to make this right for you. It is possible there was a breakdown in communication, and we sincerely apologize for the lack of response. I’d like to personally ensure your concerns are addressed promptly. Kindly reach out directly to me at *** or via WhatsApp at ***, and I will work with you to resolve the issue with your device as quickly as possible.
Thank you for your patience, and for giving us the opportunity to correct this. We are committed to providing a positive experience for every customer.
Best regards,
Itouch SA Itouch Health and Beauty Pain Relief Solution's reply08 Nov 2024, 16:25
Official
Thank you for bringing this to our attention, and I am truly sorry to hear about the difficulty you’ve faced reaching us. I’m glad to hear that you and your wife have been using the iTouch X regularly, and it’s concerning to hear about the battery life issue you’ve encountered. We pride ourselves on standing behind our products, especially those with lifetime guarantees, and your experience does not reflect the level of service we strive to provide.
Please allow us to make this right for you. It is possible there was a breakdown in communication, and we sincerely apologize for the lack of response. I’d like to personally ensure your concerns are addressed promptly. Kindly reach out directly to me at *** or via WhatsApp at ***, and I will work with you to resolve the issue with your device as quickly as possible.
Thank you for your patience, and for giving us the opportunity to correct this. We are committed to providing a positive experience for every customer.
Best regards,
Please allow us to make this right for you. It is possible there was a breakdown in communication, and we sincerely apologize for the lack of response. I’d like to personally ensure your concerns are addressed promptly. Kindly reach out directly to me at *** or via WhatsApp at ***, and I will work with you to resolve the issue with your device as quickly as possible.
Thank you for your patience, and for giving us the opportunity to correct this. We are committed to providing a positive experience for every customer.
Best regards,