AK
Akbar K
1 reviews | Active since Aug 2018
05 Jul 2023, 16:12
****mers taking advantage of the elderly and those in pain.
My father bought this product about a year ago, and paid R7000 for the massage gun. A few months later, and the device has stopped charging. We tried calling the number we were given, and the person who answered promised to call back. They did not call back, and for the last week nobody is answering at that number. Even on their website, they do not list a number or address. Not even an email address. I fear we have been ****med. This company is taking advantage of the elderly and those in pain. They really push their products at malls. but absolutely zero after sales service.
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Replies (1)
Itouch SA Itouch Health and Beauty Pain Relief Solution's replyOfficial
08 Nov 2024, 16:25Thank you for reaching out and sharing your experience, Akbar. I am truly sorry to hear about your father’s experience and the challenges you have faced with the massage gun. This is not the experience we want for any of our customers, and I deeply apologize for any frustration and disappointment caused by the lack of communication and support.
Our goal is to provide relief and support through our products, and we take it very seriously if you feel let down. I am committed to getting this resolved for you and ensuring that your father’s concerns are addressed as quickly as possible. It’s possible there may have been an issue with reaching a reseller or distributor, and we want to investigate and make things right.
Please contact me directly at *** or on WhatsApp at ***, and I will personally oversee your case to ensure the problem is resolved. Your feedback is crucial, and we are committed to improving our after-sales support so this does not happen again.
Thank you for giving us the opportunity to address this matter.
Best regards,
Our goal is to provide relief and support through our products, and we take it very seriously if you feel let down. I am committed to getting this resolved for you and ensuring that your father’s concerns are addressed as quickly as possible. It’s possible there may have been an issue with reaching a reseller or distributor, and we want to investigate and make things right.
Please contact me directly at *** or on WhatsApp at ***, and I will personally oversee your case to ensure the problem is resolved. Your feedback is crucial, and we are committed to improving our after-sales support so this does not happen again.
Thank you for giving us the opportunity to address this matter.
Best regards,
Itouch SA Itouch Health and Beauty Pain Relief Solution's reply08 Nov 2024, 16:25
Official
Thank you for reaching out and sharing your experience, Akbar. I am truly sorry to hear about your father’s experience and the challenges you have faced with the massage gun. This is not the experience we want for any of our customers, and I deeply apologize for any frustration and disappointment caused by the lack of communication and support.
Our goal is to provide relief and support through our products, and we take it very seriously if you feel let down. I am committed to getting this resolved for you and ensuring that your father’s concerns are addressed as quickly as possible. It’s possible there may have been an issue with reaching a reseller or distributor, and we want to investigate and make things right.
Please contact me directly at *** or on WhatsApp at ***, and I will personally oversee your case to ensure the problem is resolved. Your feedback is crucial, and we are committed to improving our after-sales support so this does not happen again.
Thank you for giving us the opportunity to address this matter.
Best regards,
Our goal is to provide relief and support through our products, and we take it very seriously if you feel let down. I am committed to getting this resolved for you and ensuring that your father’s concerns are addressed as quickly as possible. It’s possible there may have been an issue with reaching a reseller or distributor, and we want to investigate and make things right.
Please contact me directly at *** or on WhatsApp at ***, and I will personally oversee your case to ensure the problem is resolved. Your feedback is crucial, and we are committed to improving our after-sales support so this does not happen again.
Thank you for giving us the opportunity to address this matter.
Best regards,