Faulty iTouch 12 Unit – Request for Resolution

Faulty iTouch 12 Unit – Request for Resolution

I purchased the iTouch 12 unit along with accessories; however, the unit has never functioned as it does not switch on. I initially raised the issue with your Johannesburg representative (Jose) as well as the Cape Town office (Marina and Fabio), but unfortunately, all efforts to resolve the matter have been unsuccessful.

I was subsequently advised to visit the Mia Cosmetics store at OR Tambo International Airport, which stocks iTouch products. The store representative inspected the device and confirmed that while it charges, it does not power on. However, they were unable to exchange the unit as they were low on stock and only had one unit remaining.

Following this, the Cape Town office was contacted again and agreed to send a replacement unit. I shared my delivery address with Fabio via WhatsApp as discussed, but to date, no action has been taken. In subsequent follow-up calls, Fabio mentioned he was travelling and would respond once back in the office, yet I have still not received any feedback or resolution.

I kindly request that iTouch urgently take the necessary steps to fulfil its obligations and resolve this matter.