Extremely poor customer service

I purchased one of their sense devices because of a back issue I've been dealing with. The sales person Tinashe told me that I could definitely return the item if it was not working out and that I just needed to wait for an email to come through with the details. When I finally saw the email, they state in very fine print that there will be no refunds so he flat out **** to my face.

when trying to return is after figuring out that it wouldnt help with my pain long term, the owner Fabio keeps giving me a run around and no direct response saying he is out of the country and will respond soon. he never does. its been a month.

The fact that they all lie to your face regarding refunds is a **** of a business model and then they don't respond to your mails and messages.

The device also feels plastic and has old charging technology, which I find ridiculous considering its high price. Don't buy from them. get something off Takealot or Amazon instead. They will waste your time AND money