Itickets - refunds on Krone 7 tickets bought

I bought Krone 7 tickets with the value of ± R2900. On Friday, June 12, I received an email from Itickets indicating that the concert will be postponed to Aug '21. By e-mail, you must indicate whether you want your money back and whether you want your tickets to stand over for the concert in 2021; so I indicated I want a refund. In the email I received after I made my choice, Itickets indicate that the refund will take between 14-21 working days. On July 29, I send an email to Itickets (using the e-mail address: ***), 7 weeks later to follow up where my payment is. I have not received any response from them to date. On facebook, Krone 7 posted that the concert has been postponed, most people commented and complained that they are still waiting for their refund. Today, 03 August, Krone 7 posts again on facebook that the concert has been postponed; after a comment where a lady also mentioned she is still waiting for her refund and also askedwhy the previous post by Krone 7 on facebook was removed, the answer from Krone 7 was that the comments and complaints created a negative image and so they had the post remove. My question is, Krone 7 uses Itickets to do the ticket sales for them but after all the negativity and Krone 7 fans who are unhappy, the shoulders are just shrugged and they are briefly and powerfully told you to contact Itickets. Even though Itickets is the responsible party here (that does not provide a good service to their customers at all), leaves a bad taste in your mouth about Krone 7. I sent an email again but know that I will not get any response from them. We all sit and wait for Itickets and want to know when are we going to receive payment?