Worst service ever

Two weeks ago I transferred money to the FNB account to have this loaded into my wallet. Very frustrating as this has not been done. I spoke to 2 so called managers Whitney Du Plessis and DANIEL Moetie who first advised that this was due to a delay and that I should wait for 72 hours. It's been over 140 hours and all I am being told is that it's under investigation. Last week I was ready to play as I was advised it would reflect by Thur8. Guess what nothing loaded and 4of my numbers were selected for powerball. Every week I'm given the same excuse. It's under investigation. I asked to speak to their managers and of course I was told that they were not available.