LS
Louisa S
1 reviews | Active since Feb 2020
09 Feb 2020, 15:18
Worst customer service! Doesn't update wallet after EFT payments!
I made an EFT payment from my Standard Bank account on the 20th of January. However, my wallet still hasn't been updated to reflect the payment nearly 3 weeks later. I've attempted to contact them multiple times with no response (even though I provided my proof of payment and all the details necessary for them to solve the issue). Worst customer service I've ever encountered. Don't trust their online service!!
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Ithuba Lottery's replyOfficial
10 Feb 2020, 10:07Good day Louisa Smit
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please be advised that we managed to trace your proof of payment and have escalated to Finance department to perform a manual allocation.
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please be advised that we managed to trace your proof of payment and have escalated to Finance department to perform a manual allocation.
Regards
Beatrice Tsitsing
Ithuba Lottery's reply10 Feb 2020, 10:07
Official
Good day Louisa Smit
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please be advised that we managed to trace your proof of payment and have escalated to Finance department to perform a manual allocation.
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please be advised that we managed to trace your proof of payment and have escalated to Finance department to perform a manual allocation.
Regards
Beatrice Tsitsing