Withdrawal using app NIGHTMARE

I don’t even know where to start. I’m so disgusted with this company!

So let’s start at the beginning 28 of July 2021

So me and spouse want to see if we can try our luck and play lotto on my mobile app, so we decide to deposit funds to my mobile app using her bank.

Cool, so we deposit R80.00 Only to find out that she punched in R800.00 by mistake.

So now my mobile ithuba account has R800.00, We can’t use that much to gamble’ we are not addicts, so we agree to withdraw R750.00 and use the remaining R50.00 to play

That’s where the nightmare started.. To cut the story short after my account being blocked several times - today is the 25th of August 2021 and still no withdrawal.

Last attempt was last week Thursday 19th where I had to wait 48hours for the withdrawal, On Monday the 23rd the online financial manager sent an email himself asking me to get a Police Affidavit with my spouses signature stating we want a withdrawal and he will release the funds immediately.

So being the law abiding citizens we are, we rush to the nearest police station, again using our fuel. Got the affidavit and sent to him on Monday the 23rd 17:00,

He only responded Tuesday morning the 24th, assuming he had knocked off already, anyway- please read the mail he sent-

“ Morning ********* Kindly note that your withdrawal has been submitted to payments and will be reflecting in your bank account the Close of business, depending on the banks.”

So I have to wait another 24 - 72 working hours after running around to get our refund.

I understand security and verifications But your 1 communication sucks 2 please understand the inconvenience you cause to peoples lives 3 that money could be for a very important thing like electricity’

4 - AFTER RECEIVING ALL YOUR DOCUMENTS YOUR FIRST PRIORITY WAS TO MAKE SURE I GET MY FUNDS IMMEDIATELY !

Never ever