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irma E
1 reviews | Active since Dec 2013
26 Aug 2019, 12:48
withdrawal of lotto winnings via atm
I contacted via email. To this day no answer; wanted to know how ATM at standard bank winning withdrawal works. Nowhere on website pages is any info or instruction how to go about this. I eventually spoke to a very reluctant consultant on the phone who told me I should receive some code by Tuesday (tomorrow, 27.)to access my winnings via atm. this sounds very strange since today is a normal work day and it could be done today. the winning resulted on friday last week.
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Ithuba Lottery's replyOfficial
27 Aug 2019, 10:50Good day
I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly and ensure that this is resolved in a speedily manner.
Regards
Beatrice Tsitsing
Regards
Beatrice Tsitsing
Ithuba Lottery's reply27 Aug 2019, 10:50
Official
Good day
I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly and ensure that this is resolved in a speedily manner.
Regards
Beatrice Tsitsing
Regards
Beatrice Tsitsing