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SG Jansen van Vuren

1 reviews | Active since Jul 2010

15 Sept 2020, 15:34

Withdrawal Nightmare

I won a little money on the Lotto and wanted to cash it out to buy a little treat for my family.

I'm trying to do the bank account cash out. I've already created a banking profile and uploaded the proof of ID and banking proof as requested. I then sent a message via the contact form as it wouldn't allow me to withdraw. They responded to say that I need to upload ID, bankng proof, and proof of residence. There is no option available to upload proof of residence - the system only allows two documents to be uploaded and these are automatically labeled as ID and banking. How can I be told to upload a third document when the system design won't allow it?!

After creating the profile and uploading the documents, I tried to cash out and it states that the account I've selected is not approved and won't allow me to submit the withdrawal request. I see so very many complaints on here about the same thing. And I agree that it is ridiculous that you can top up your wallet (send them money!) within seconds without any issue at all, but it is a drama when you try to claim winnings. Really takes the fun and excitement out of winning a little something to spoil your loved ones.

0
Replies (2)
Ithuba Lottery
Ithuba Lottery's reply16 Sept 2020, 08:55
Official
Good day, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
SJvV
SG Jansen van Vuren's update16 Sept 2020, 12:52
Reviewer Update
I received the call and really do not appreciate the attitude of the person who called (Bulelwa?). I had received an email response after using the contact form and they asked me to email bank statements and copy of ID. I did so and received a response saying they'd been sent off for verification. Then I got the call today stating that my bank statements had been rejected because they were not stamped. The request had not stated they must be stamped. Then Bulelwa (?) told me I could only do an ATM withdrawal. I refused that as I've now read so many complaints on here about people trying that and their money goes missing. She told me that's nonsense and has never happened. Can she not read?! There are literally dozens of people on here saying that it has happened to them. Several times, on various things, she treated me like I don't know what I'm talking about. I actually specifically asked her to stop doing so because being treated like a fool is something that makes me VERY angry. This is ridiculous and such a terrible set-up and awful service. Now I have to spend extra money to get stamped bank statements just to withdraw the money I won. It's starting to not seem worth it because with the phone calls to my bank and statement costs and who knows what else I may still be expected to do, I will probably end up spending more than I won! Is that why they do this? Make it difficult so that people don't bother withdrawing and they don't have to pay out?!