OB
Olivia B
1 reviews | Active since Dec 2017
31 Aug 2020, 14:03
Withdrawal inconvenience - Ithuba National Lottery
Had I known that withdrawing funds from the Ithuba national lottery app/wallet would be this tedious, I would never have attempted it. I should have checked the reviews first. I would advise anyone interested in using their services to use the conventional method, by purchasing and/or claiming from a retailer.
Direct bank deposit method - Even after submitting the requested documents.. Documents not verified?? Messaging on the 'Contact us' link - No response. Standard bank ATM method? Apparently, funds can be 'withdrawn' from wallet YET the transaction is 'pending' but no notification sms.
Really never expected it - and I see many other people have reported the same issue(s).
Helpful (0)
Replies (6)0
Replies (6)
Ithuba Lottery's replyOfficial
31 Aug 2020, 14:11Good day Iris, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
Ithuba Lottery's reply31 Aug 2020, 14:11
Official
Good day Iris, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
OB
Olivia B's updateReviewer Update
04 Sept 2020, 11:58Why is it the only immediate/clear responses one receives are on here - otherwise, you'll be taken from pillar to post and asked to wait 72 hours, continually? I still have no idea where I stand or if I should just forget about it...
OB
Olivia B's update04 Sept 2020, 11:58
Reviewer Update
Why is it the only immediate/clear responses one receives are on here - otherwise, you'll be taken from pillar to post and asked to wait 72 hours, continually? I still have no idea where I stand or if I should just forget about it...
Ithuba Lottery's replyOfficial
04 Sept 2020, 14:39Dear Iris, Thank you for taking my call earlier. I am happy to hear that our finance department has gotten in touch with you. If there is anything else I can help with in this regard, please let me know.
Ithuba Lottery's reply04 Sept 2020, 14:39
Official
Dear Iris, Thank you for taking my call earlier. I am happy to hear that our finance department has gotten in touch with you. If there is anything else I can help with in this regard, please let me know.
OB
Olivia B's updateReviewer Update
04 Sept 2020, 15:48Thank you. Much appreciated
OB
Olivia B's update04 Sept 2020, 15:48
Reviewer Update
Thank you. Much appreciated
OB
Olivia B's updateReviewer Update
05 Sept 2020, 18:54Wow. Ok. May I please get the name of the lady that assisted me on Friday 04 Sep?
This is because she escalated the issue I was having, I received a call from Finance, confirming that all was sorted and she said to contact her should I encounter any other issues...
Later on that same day, a withdrawal was reversed with a message stating that I had not sent a clear document - DESPITE the fact that I did AND Finance confirmed. I had to initiate that withdrawal AGAIN. Meaning, obviously, a 72-hour wait re-start.
Next thing, I receive an email today (05 Sep) that states that I should upload a 3 MONTH BANK STATEMENT, ID DOC & PROOF OF RESIDENCE????? Wow
All this for the ATM withdrawal option and for an amount that would not warrant the uploading of such. It's strange. I do not know what is happening...
The only way I get proper responses are through this channel - which is unfortunate because it should not have to get to this
I just need the lady's name, please? Then, once all of this is done, I will go my way
This is because she escalated the issue I was having, I received a call from Finance, confirming that all was sorted and she said to contact her should I encounter any other issues...
Later on that same day, a withdrawal was reversed with a message stating that I had not sent a clear document - DESPITE the fact that I did AND Finance confirmed. I had to initiate that withdrawal AGAIN. Meaning, obviously, a 72-hour wait re-start.
Next thing, I receive an email today (05 Sep) that states that I should upload a 3 MONTH BANK STATEMENT, ID DOC & PROOF OF RESIDENCE????? Wow
All this for the ATM withdrawal option and for an amount that would not warrant the uploading of such. It's strange. I do not know what is happening...
The only way I get proper responses are through this channel - which is unfortunate because it should not have to get to this
I just need the lady's name, please? Then, once all of this is done, I will go my way
OB
Olivia B's update05 Sept 2020, 18:54
Reviewer Update
Wow. Ok. May I please get the name of the lady that assisted me on Friday 04 Sep?
This is because she escalated the issue I was having, I received a call from Finance, confirming that all was sorted and she said to contact her should I encounter any other issues...
Later on that same day, a withdrawal was reversed with a message stating that I had not sent a clear document - DESPITE the fact that I did AND Finance confirmed. I had to initiate that withdrawal AGAIN. Meaning, obviously, a 72-hour wait re-start.
Next thing, I receive an email today (05 Sep) that states that I should upload a 3 MONTH BANK STATEMENT, ID DOC & PROOF OF RESIDENCE????? Wow
All this for the ATM withdrawal option and for an amount that would not warrant the uploading of such. It's strange. I do not know what is happening...
The only way I get proper responses are through this channel - which is unfortunate because it should not have to get to this
I just need the lady's name, please? Then, once all of this is done, I will go my way
This is because she escalated the issue I was having, I received a call from Finance, confirming that all was sorted and she said to contact her should I encounter any other issues...
Later on that same day, a withdrawal was reversed with a message stating that I had not sent a clear document - DESPITE the fact that I did AND Finance confirmed. I had to initiate that withdrawal AGAIN. Meaning, obviously, a 72-hour wait re-start.
Next thing, I receive an email today (05 Sep) that states that I should upload a 3 MONTH BANK STATEMENT, ID DOC & PROOF OF RESIDENCE????? Wow
All this for the ATM withdrawal option and for an amount that would not warrant the uploading of such. It's strange. I do not know what is happening...
The only way I get proper responses are through this channel - which is unfortunate because it should not have to get to this
I just need the lady's name, please? Then, once all of this is done, I will go my way
Ithuba Lottery's replyOfficial
07 Sept 2020, 13:16Good day Ms Baloyi,
I attempted to contact you this morning but to no avail. I have re-escalated to Finance who will provide me with feedback as soon as possible.
Regards,
Alessia
I attempted to contact you this morning but to no avail. I have re-escalated to Finance who will provide me with feedback as soon as possible.
Regards,
Alessia
Ithuba Lottery's reply07 Sept 2020, 13:16
Official
Good day Ms Baloyi,
I attempted to contact you this morning but to no avail. I have re-escalated to Finance who will provide me with feedback as soon as possible.
Regards,
Alessia
I attempted to contact you this morning but to no avail. I have re-escalated to Finance who will provide me with feedback as soon as possible.
Regards,
Alessia