JM
Jacob M
1 reviews | Active since Feb 2010
12 Apr 2019, 12:51
Withdrawal from Wallet not executed
I made a withdrawal from my wallet this morning and I still have not received any SMS from Ithuba and Standard Bank as promised.
Username: ********** 742 Amount: R200-00
Please assist as a matter of urgency.
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
15 Apr 2019, 15:32Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
Ithuba Lottery's reply15 Apr 2019, 15:32
Official
Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
JM
Jacob M's updateReviewer Update
15 Apr 2019, 15:35The matter has been resolved and thank you.
JM
Jacob M's update15 Apr 2019, 15:35
Reviewer Update
The matter has been resolved and thank you.