Very poor service from Ithuba,BANELE

I lodge a complain with Ithuba on the 04th September 2020.This is after I deposited funds into my Ithuba Account which was not credited. I spoke to their manager Banele more than 30 times since then and he keeps on telling me he will get back to me the following day.My phone records shows I have phoned them 30 times and nothing has been done. He requested me to senc proof of payment on the 04th of Sepetember 2020,up until today there is nothing in my account. This is a very useless manager in all the institute I've dealt with.He doesn't even take ownership of query or at least keep me informed. I don't think he deserve to be working with client*****R POOR POOR ,VERY POOR CLIENT SERVICE.