LK
Lerato K
1 reviews | Active since Mar 2020
14 Mar 2025, 16:19
Verification of account a nightmare.
Verification of account is nothing but a nightmare with ithuba employees . They have refused to activate my account because I do not have my old ID that I no longer use, despite providing them with my marriage certificate and new ID . They insist that I provide them with my old id that has my ****en surname. Home affairs can not provide me with that ID also because it’s not valid.
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Ithuba Lottery's replyOfficial
19 Mar 2025, 09:20 Thank you for reaching out and sharing your concerns regarding the verification process. We sincerely regret any frustration or inconvenience you have experienced.
The verification process is an essential step to protect all National Lottery participants and ensure the security of every account. We understand your situation and appreciate the documents you have provided. Please be assured that your case has been escalated, and your account will be activated soon.
We appreciate your patience and understanding. Should you require any further assistance, please don’t hesitate to contact us.
The verification process is an essential step to protect all National Lottery participants and ensure the security of every account. We understand your situation and appreciate the documents you have provided. Please be assured that your case has been escalated, and your account will be activated soon.
We appreciate your patience and understanding. Should you require any further assistance, please don’t hesitate to contact us.
Ithuba Lottery's reply19 Mar 2025, 09:20
Official
Thank you for reaching out and sharing your concerns regarding the verification process. We sincerely regret any frustration or inconvenience you have experienced.
The verification process is an essential step to protect all National Lottery participants and ensure the security of every account. We understand your situation and appreciate the documents you have provided. Please be assured that your case has been escalated, and your account will be activated soon.
We appreciate your patience and understanding. Should you require any further assistance, please don’t hesitate to contact us.
The verification process is an essential step to protect all National Lottery participants and ensure the security of every account. We understand your situation and appreciate the documents you have provided. Please be assured that your case has been escalated, and your account will be activated soon.
We appreciate your patience and understanding. Should you require any further assistance, please don’t hesitate to contact us.