EK
Ewald K
1 reviews | Active since Mar 2014
26 Apr 2022, 16:15
USELESS VERIFICATION PROCCESS
Made the huge mistake of adding bank account details for a withdrawal that i wanted to do - this was on last Friday - it is now Tuesday and they are still in process of verifying the details - I just cannot make use of my Ithuba account to play - keeps on telling me "uh oh sorry verification in progress". Phoned an agent earlier and said oh yes see your documents are attached and will make work of it - YET NOTHING - still not working - SICK of it - whats the use of having convenient online if you cannot use it. very frustrated
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Replies (3)0
Replies (3)EK
Ewald K's updateReviewer Update
26 Apr 2022, 16:37Finally fixed after a couple days - thank you
EK
Ewald K's update26 Apr 2022, 16:37
Reviewer Update
Finally fixed after a couple days - thank you
Ithuba Lottery's replyOfficial
26 Apr 2022, 16:49Good Afternoon Ewald
A consultant will be in contact with you shortly to address your complaint
A consultant will be in contact with you shortly to address your complaint
Best regards,
Ithuba Lottery's reply26 Apr 2022, 16:49
Official
Good Afternoon Ewald
A consultant will be in contact with you shortly to address your complaint
A consultant will be in contact with you shortly to address your complaint
Best regards,
EK
Ewald K's updateReviewer Update
26 Apr 2022, 16:58No need - it is now finally fixed after a couple days - you should maybe look at more fluent processes
EK
Ewald K's update26 Apr 2022, 16:58
Reviewer Update
No need - it is now finally fixed after a couple days - you should maybe look at more fluent processes