SM
Sam M
1 reviews | Active since May 2018
13 Nov 2021, 00:53
Unable to withdraw my money which I accidentally deposited into my Ithuba player’s account
I accidentally deposited R3200 into my Ithuba player’s account on the 22nd October 2021, I tried recalling it but it was unsuccessful, then I tried withdrawing it from my Ithuba lottery account, I was advised that my details needs to be verified again, and I have been using this account almost every week but I was never advised of the details that needs to be verified only when I needed to withdraw my money back. I then uploaded all the documents needed, until today I’m still unable to withdraw my money, the customer service agents telling me the story all the when I call that I should waiting for the finance/verification department for 48 hours, it’s been over 2 weeks now, still unable to withdraw my money
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Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
13 Nov 2021, 05:51Good Morning Sam
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail
Ithuba Lottery's reply13 Nov 2021, 05:51
Official
Good Morning Sam
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail
SM
Sam M's updateReviewer Update
13 Nov 2021, 08:21Is this an automated reply cause this is what they say to every complaint
SM
Sam M's update13 Nov 2021, 08:21
Reviewer Update
Is this an automated reply cause this is what they say to every complaint
SM
Sam M's updateReviewer Update
13 Nov 2021, 10:27I just spoke to one of Ithuba lottery customer service agent, they didn’t call nor email me, I called with my money again, trying to find out what’s going on since I last uploaded my bank statement, and the agent advised that my account from my bank statement doesn’t match with the account number on my Ithuba player’s account, and there is no such a thing everything is correct.
This is just annoying and frustrating, and money wasting from my side cause I do all the calling all the time. The incompetency of the verification department is just unacceptable.
Can someone in ithuba lottery team handle this with a matter of urgency
This is just annoying and frustrating, and money wasting from my side cause I do all the calling all the time. The incompetency of the verification department is just unacceptable.
Can someone in ithuba lottery team handle this with a matter of urgency
SM
Sam M's update13 Nov 2021, 10:27
Reviewer Update
I just spoke to one of Ithuba lottery customer service agent, they didn’t call nor email me, I called with my money again, trying to find out what’s going on since I last uploaded my bank statement, and the agent advised that my account from my bank statement doesn’t match with the account number on my Ithuba player’s account, and there is no such a thing everything is correct.
This is just annoying and frustrating, and money wasting from my side cause I do all the calling all the time. The incompetency of the verification department is just unacceptable.
Can someone in ithuba lottery team handle this with a matter of urgency
This is just annoying and frustrating, and money wasting from my side cause I do all the calling all the time. The incompetency of the verification department is just unacceptable.
Can someone in ithuba lottery team handle this with a matter of urgency