NP
Namhla P
1 reviews | Active since Dec 2016
06 Feb 2019, 10:25
******* BE AWARE!!!
I have been trytto get my account credited with my deposit of R60 for nearly 2 weeks with no success!!! They just ignore you and dont pay attention at ALL to the very same customers who contribute to their salaries every month!! Its the worst customer service i have ever experience in my life!! These people are emotionally abusive i swear!! I WANT MY MONEY!!!
Helpful (0)
Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
15 Mar 2019, 09:51Good day
Thank you for contacting us.
Kindly accept our sincerest apologies for the late response and inconvenience caused.
Please be advised that your query has been noted and escalated to the relevant department for resolution.
Regards
Customer Relations Team
Thank you for contacting us.
Kindly accept our sincerest apologies for the late response and inconvenience caused.
Please be advised that your query has been noted and escalated to the relevant department for resolution.
Regards
Customer Relations Team
Best regards,
Ithuba Lottery's reply15 Mar 2019, 09:51
Official
Good day
Thank you for contacting us.
Kindly accept our sincerest apologies for the late response and inconvenience caused.
Please be advised that your query has been noted and escalated to the relevant department for resolution.
Regards
Customer Relations Team
Thank you for contacting us.
Kindly accept our sincerest apologies for the late response and inconvenience caused.
Please be advised that your query has been noted and escalated to the relevant department for resolution.
Regards
Customer Relations Team
Best regards,
NP
Namhla P's updateReviewer Update
03 Apr 2019, 13:36Take that apology and shove it down a small warm hole between your legs as still till today my issue has not been resolved!!! Tou were so quick to take my money from my account in January ALREADY but till today my acount has not been credited so go die!!!
NP
Namhla P's update03 Apr 2019, 13:36
Reviewer Update
Take that apology and shove it down a small warm hole between your legs as still till today my issue has not been resolved!!! Tou were so quick to take my money from my account in January ALREADY but till today my acount has not been credited so go die!!!
Ithuba Lottery's replyOfficial
03 Apr 2019, 14:43Good day Ms Phakathi
Thank you for taking our call earlier.
As discussed ,could you please forward the proof of deposit to *** in order for your funds to be manually allocated.
We will make contact with you in the coming days to make our best attempt in regaining your trust in our company. In addition we will further evaluate how we can prevent this issue from occurring again in future.
Regards
Customer Relations Team
Thank you for taking our call earlier.
As discussed ,could you please forward the proof of deposit to *** in order for your funds to be manually allocated.
We will make contact with you in the coming days to make our best attempt in regaining your trust in our company. In addition we will further evaluate how we can prevent this issue from occurring again in future.
Regards
Customer Relations Team
Best regards,
Ithuba Lottery's reply03 Apr 2019, 14:43
Official
Good day Ms Phakathi
Thank you for taking our call earlier.
As discussed ,could you please forward the proof of deposit to *** in order for your funds to be manually allocated.
We will make contact with you in the coming days to make our best attempt in regaining your trust in our company. In addition we will further evaluate how we can prevent this issue from occurring again in future.
Regards
Customer Relations Team
Thank you for taking our call earlier.
As discussed ,could you please forward the proof of deposit to *** in order for your funds to be manually allocated.
We will make contact with you in the coming days to make our best attempt in regaining your trust in our company. In addition we will further evaluate how we can prevent this issue from occurring again in future.
Regards
Customer Relations Team
Best regards,