DJ
Dylan J
1 reviews | Active since Sept 2012
08 Mar 2016, 19:05
They don't credit your account, ***** your cash.
7am the morning, I deposit R100, using the instruction exactly, my ref is N* (*, being my number with no spaces), to the correct account, and I send proof of payment to the email (did a capitec -> capitec transfer).<br> <br> I phoned them twice, first time I was told to mail SwitchingHouse directly, I did that with no response.<br> Phoned again and they said they would sort it out, but still nothing, it's 7pm now - 2 hours before powerball and I still can't play.<br> <br> Don't use the online service, they ***** your money!!!
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Replies (1)0
Replies (1)Ithuba Lottery's replyOfficial
09 Mar 2016, 14:26Hello dylanj,
Thank you for making contact with us.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Kind Regards,
Customer Relations Team
Thank you for making contact with us.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Kind Regards,
Customer Relations Team
Ithuba Lottery's reply09 Mar 2016, 14:26
Official
Hello dylanj,
Thank you for making contact with us.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Kind Regards,
Customer Relations Team
Thank you for making contact with us.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Kind Regards,
Customer Relations Team
