THEFT by Ithuba Lottery
I have 2 x R100 deposits paid out of my bank account (done on 24 January 2020) to Ithuba via their app but nothing in my Ithuba Wallet. Despite complaints on the telephone, on Facebook Messenger and to ***, and proof of payments I have received no refund or top-up. This is theft. I receive no response to my emails.
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Ithuba Lottery's replyOfficial
29 Jan 2020, 11:59Good day Vicki Heard
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Best regards,
Ithuba Lottery's reply29 Jan 2020, 11:59
Official
Good day Vicki Heard
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Best regards,