AS
Aj S
1 reviews | Active since Nov 2025
26 Nov 2025, 09:24
Terrible service and Terrible website update
Ithuba updated their website but it is a complete disaster. I've been trying to get in and reset my password from Monday to no avail. I don't get the OTP at all, in time or even if I get it and input my new password, it says sequence contains no elements. I've phoned Ithuba and after taking 10 minutes to connect all they did was hang up. The service is atrocious.
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
27 Nov 2025, 10:34 Thank you for contacting us. We sincerely apologise for the frustration you’ve experienced — this is certainly not the experience we want for our players.
Following the recent upgrade of the National Lottery website, where we launched several new and exciting games, all players are required to reset their passwords to enhance account security. We understand how inconvenient it has been for you, especially with the OTP delays and the error message received.
To ensure you receive your OTP on time and avoid the “sequence contains no elements” error, please enter your cellphone number in the correct format: +27 followed by your cellphone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
If you are still unable to log in, kindly reply with your registered cellphone number, and we will assist you directly to complete your password reset.
We apologise again for the inconvenience and thank you for your patience as we complete this transition.
Phanda Pusha Play!
Following the recent upgrade of the National Lottery website, where we launched several new and exciting games, all players are required to reset their passwords to enhance account security. We understand how inconvenient it has been for you, especially with the OTP delays and the error message received.
To ensure you receive your OTP on time and avoid the “sequence contains no elements” error, please enter your cellphone number in the correct format: +27 followed by your cellphone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
- The system recognises your profile correctly
- OTPs are delivered promptly
- The password reset completes without error
If you are still unable to log in, kindly reply with your registered cellphone number, and we will assist you directly to complete your password reset.
We apologise again for the inconvenience and thank you for your patience as we complete this transition.
Phanda Pusha Play!
Ithuba Lottery's reply27 Nov 2025, 10:34
Official
Thank you for contacting us. We sincerely apologise for the frustration you’ve experienced — this is certainly not the experience we want for our players.
Following the recent upgrade of the National Lottery website, where we launched several new and exciting games, all players are required to reset their passwords to enhance account security. We understand how inconvenient it has been for you, especially with the OTP delays and the error message received.
To ensure you receive your OTP on time and avoid the “sequence contains no elements” error, please enter your cellphone number in the correct format: +27 followed by your cellphone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
If you are still unable to log in, kindly reply with your registered cellphone number, and we will assist you directly to complete your password reset.
We apologise again for the inconvenience and thank you for your patience as we complete this transition.
Phanda Pusha Play!
Following the recent upgrade of the National Lottery website, where we launched several new and exciting games, all players are required to reset their passwords to enhance account security. We understand how inconvenient it has been for you, especially with the OTP delays and the error message received.
To ensure you receive your OTP on time and avoid the “sequence contains no elements” error, please enter your cellphone number in the correct format: +27 followed by your cellphone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
- The system recognises your profile correctly
- OTPs are delivered promptly
- The password reset completes without error
If you are still unable to log in, kindly reply with your registered cellphone number, and we will assist you directly to complete your password reset.
We apologise again for the inconvenience and thank you for your patience as we complete this transition.
Phanda Pusha Play!
Ithuba Lottery's replyOfficial
28 Nov 2025, 13:32 Thank you for your follow-up message — we are sorry to hear that you are still experiencing difficulties accessing your account.
We have reviewed your details, and unfortunately, we are still unable to locate an account linked to the cellphone number provided ***7). To assist you further, we need to confirm whether:
To help us find your account and resolve this matter urgently, kindly reply with:
• Any other cellphone number you may have used when registering, and
• Your full name exactly as it appears on your National Lottery profile.
Once we have this information, we will be able to locate your account and assist you further.
We appreciate your patience and are committed to resolving this for you.
Phanda Pusha Play!
We have reviewed your details, and unfortunately, we are still unable to locate an account linked to the cellphone number provided ***7). To assist you further, we need to confirm whether:
- A different cellphone number may have been used when the account was originally created, or
- There was a variation in the name or contact details captured on the original profile.
To help us find your account and resolve this matter urgently, kindly reply with:
• Any other cellphone number you may have used when registering, and
• Your full name exactly as it appears on your National Lottery profile.
Once we have this information, we will be able to locate your account and assist you further.
We appreciate your patience and are committed to resolving this for you.
Phanda Pusha Play!
Ithuba Lottery's reply28 Nov 2025, 13:32
Official
Thank you for your follow-up message — we are sorry to hear that you are still experiencing difficulties accessing your account.
We have reviewed your details, and unfortunately, we are still unable to locate an account linked to the cellphone number provided ***7). To assist you further, we need to confirm whether:
To help us find your account and resolve this matter urgently, kindly reply with:
• Any other cellphone number you may have used when registering, and
• Your full name exactly as it appears on your National Lottery profile.
Once we have this information, we will be able to locate your account and assist you further.
We appreciate your patience and are committed to resolving this for you.
Phanda Pusha Play!
We have reviewed your details, and unfortunately, we are still unable to locate an account linked to the cellphone number provided ***7). To assist you further, we need to confirm whether:
- A different cellphone number may have been used when the account was originally created, or
- There was a variation in the name or contact details captured on the original profile.
To help us find your account and resolve this matter urgently, kindly reply with:
• Any other cellphone number you may have used when registering, and
• Your full name exactly as it appears on your National Lottery profile.
Once we have this information, we will be able to locate your account and assist you further.
We appreciate your patience and are committed to resolving this for you.
Phanda Pusha Play!