Technical support for retailers shocking

Our stores lotto machine stopped functioning 4 days after it was installed.<br> I logged a call on the 21st July (ref ***6)<br> When I follow up all I get told is that it is in progress.<br> After a month our machine is still not working. I wonder if this is the level of support<br> being received nationally? <br> This supplier is not up to standard when compared to Gidani.