JR
Johnathan R

1 reviews | Active since Aug 2020

20 Aug 2020, 10:44

STANDARD BANK BLAME LOTTO FOR INCORRECT LOTTO NUMBERS

LOTTO PLEASE CLARIFY

STANDARD BANK SAYS THEY ARE NOT AT FAULT FOR ISSUING ME WITH THE SAME NUMBERS IN THE SAME ROW.

STANDARD BANK HAS BLAMES ITHUBA LOTTO FOR THE FAULT AND ERROR. LOTTO PLEASE CONFIRM. PLEASE READ MY STATEMENT TO STANDARD BANK BELOW.

LOTTO WINNER...................OR NOT.................... I played lotto through my Standard bank App on my cellphone.... I am not a wealthy man by any means. I'm married with 2 children. I used my hard earned money and played lotto through my Standard Bank app to stand a chance to maybe win the lotto. When the Lotto numbers came up on the 5 August 2020, i checked if I won. To my surprise the Lotto numbers issued to me via Standard Bank App was INCORRECT. my one line A read 1, 9, 14, 25, 29, 1 (repeat number) my second line B read 11, 15, 16, 29, 32, 11 (again a repeat number in the same line. How can you have repeat numbers in the same line. I will attach my SMS from Standard Bank. This tells me that the whole line is invalid and wrong. So I could have won the Lotto. The Standard Bank app issued incorrect numbers and not Ithuba National Lottery South Africa. I called Standard Bank and they denied its the banks problem or error. I then called the Lotto customer care who informed me its definitely Standard Banks fault as i purchased the Lotto ticket through my Standard Bank app and the SMS in response was from Standard Bank. The SMS say's "please call **********for queries" which i did. The number **********is a Stand Bank customer care number. The Standard Bank customer care lady said its not there fault. I called and called again. I spent R100's of Rands calling Standard Bank and not a single person helped me. So I really feel I've been done in as I could very well have been a Lotto Winner. I speak up for ALL poor South Africans spending there last cent on playing Lotto through Standard Bank. Many of them that can't phone or email or contact Standard Bank for queries. I must make a stand today and be the voice. What can Standard Bank do for me today. I will determine what I need to do with the response I get. I believe that this should go public by means of social media or Carte Blanche so that our fellow countrymen are to be warned about spending money with Standard Bank and there faulty apps or investments. I await your remedy Standard Bank. STANDARD BANK REF NO. V**********10

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply20 Aug 2020, 13:06
Official
Good day Johnathan, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.