1 reviews | Active since Dec 2025
Severe Technical Difficulties with Ithuba National Lottery New Website Password Reset/Update
While the launch of the new Ithuba National Lottery website is appreciated, the process for updating or resetting user passwords is non-functional and highly frustrating.
Key issues encountered:
Multiple attempts were required to successfully receive the OTP code after submitting the phone number.
Upon entering the new password, the system consistently returns an error message: "sequence contains no elements," preventing the password change from being completed.
Neither including nor excluding the leading zero in the phone number resolves this error.
Attempts to resolve this via the Ithuba National Lottery contact line have been unsuccessful due to unanswered calls or dropped lines, demonstrating extremely poor customer service. This is a severe failure in service delivery for a critical website function.
Following the recent upgrade of the National Lottery website — which introduced new security features and several exciting new games — all players are required to reset their passwords. We understand how critical this step is, and we acknowledge the challenges you've faced.
To ensure the system recognises your profile correctly and prevents the “sequence contains no elements” error, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
We also sincerely apologise for your experience with our call centre — this is not the standard of service we aim to provide. Your feedback has been escalated.
To assist you directly and resolve the issue as quickly as possible, please reply with your registered National Lottery cell phone number. Our team will investigate your profile and help complete the password reset for you.
Thank you again for bringing this to our attention, and we appreciate your patience as we assist you.
Phanda Pusha Play!
Following the recent upgrade of the National Lottery website — which introduced new security features and several exciting new games — all players are required to reset their passwords. We understand how critical this step is, and we acknowledge the challenges you've faced.
To ensure the system recognises your profile correctly and prevents the “sequence contains no elements” error, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
We also sincerely apologise for your experience with our call centre — this is not the standard of service we aim to provide. Your feedback has been escalated.
To assist you directly and resolve the issue as quickly as possible, please reply with your registered National Lottery cell phone number. Our team will investigate your profile and help complete the password reset for you.
Thank you again for bringing this to our attention, and we appreciate your patience as we assist you.
Phanda Pusha Play!