SP
Sam P
1 reviews | Active since Aug 2015
06 Dec 2025, 18:02
Sequence contains no elements
Guys this is unacceptable, I have funds in my account but I haven't been able to create a new password. Clearly waiting a few days for it to be resolved is not the way to go
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Replies (1)
Ithuba Lottery's replyOfficial
11 Dec 2025, 16:30 Thank you for your patience throughout this process. Our IT Specialist has confirmed that you are now able to access your account successfully.
We sincerely apologise for the inconvenience caused by the “Sequence contains no elements” error and the challenges you experienced while trying to reset your password. We understand how frustrating this must have been, especially with funds in your account that you could not reach. This experience falls below the level of service we aim to provide.
The technical team has identified the cause of the issue and is implementing measures to ensure it does not happen again. While some fixes require careful rollout, we fully acknowledge that waiting several days is not acceptable, and we are prioritising improvements to speed up issue resolution for all players.
If you require any further assistance or experience anything unusual, please feel free to contact us—we are here to help.
Phanda Pusha Play!
We sincerely apologise for the inconvenience caused by the “Sequence contains no elements” error and the challenges you experienced while trying to reset your password. We understand how frustrating this must have been, especially with funds in your account that you could not reach. This experience falls below the level of service we aim to provide.
The technical team has identified the cause of the issue and is implementing measures to ensure it does not happen again. While some fixes require careful rollout, we fully acknowledge that waiting several days is not acceptable, and we are prioritising improvements to speed up issue resolution for all players.
If you require any further assistance or experience anything unusual, please feel free to contact us—we are here to help.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply11 Dec 2025, 16:30
Official
Thank you for your patience throughout this process. Our IT Specialist has confirmed that you are now able to access your account successfully.
We sincerely apologise for the inconvenience caused by the “Sequence contains no elements” error and the challenges you experienced while trying to reset your password. We understand how frustrating this must have been, especially with funds in your account that you could not reach. This experience falls below the level of service we aim to provide.
The technical team has identified the cause of the issue and is implementing measures to ensure it does not happen again. While some fixes require careful rollout, we fully acknowledge that waiting several days is not acceptable, and we are prioritising improvements to speed up issue resolution for all players.
If you require any further assistance or experience anything unusual, please feel free to contact us—we are here to help.
Phanda Pusha Play!
We sincerely apologise for the inconvenience caused by the “Sequence contains no elements” error and the challenges you experienced while trying to reset your password. We understand how frustrating this must have been, especially with funds in your account that you could not reach. This experience falls below the level of service we aim to provide.
The technical team has identified the cause of the issue and is implementing measures to ensure it does not happen again. While some fixes require careful rollout, we fully acknowledge that waiting several days is not acceptable, and we are prioritising improvements to speed up issue resolution for all players.
If you require any further assistance or experience anything unusual, please feel free to contact us—we are here to help.
Phanda Pusha Play!
Best regards,