SA lotto Instant money number & PIN

Good morning. On the 12/7/2920 I requested a withdrawal of R4900 from my Lotto ewallet. From the 12/7/2020 up until now I’m still waiting for the instant money number as well as my PIN. I’ve called numerous times & even liaised with them via twitter. All I was told was that my case was escalated to finance department. I don’t know many 72hrs should pass before one gets assistance. My case with ref: 522/515112 was reassigned several times but still NO SOLUTION. I’ve now been given a new one: *** & 72hrs has long passed. I’ve been patient with everyone that I liaised with, whether at customer care lever / twitter account but I’m not getting any joy. Last week one of their agents advised me to call Standard Bank for my instant money number & PIN, poor me called but Standard bank but the bank had not received money from Ithuba lottery. What does one needs to do in order to be assisted? It’s now the 3rd of August by but no instant money number & PIN are forthcoming.