MVDS
Marc Van Der Sandt
1 reviews | Active since Jun 2015
11 Dec 2025, 07:13
Ridiculous upgrade to Lotto website.
Absolute pathetic !!!! After they upgraded their website, your are forced to reset your password to log into your account. Following all the required step and entering a new password, all you get is and error that says "Sequence contains no elements" and that is where it ends. It doesn't matter if you try a different new password. the results are the same. I still have a substansial balance in my wallet, but can't acces the funds or play the lotto. Trying to re-register doesn't make sense, because how do I get access to my wallet balance? No response on email and contact number rings for about 5 minutes then ends the call.
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Ithuba Lottery's replyOfficial
11 Dec 2025, 15:32 Thank you for reaching out and for your patience. I sincerely apologies for the frustration you’ve experienced with the recent website upgrade, particularly with resetting your password and accessing your wallet.
Our team has reviewed your account, and we can confirm that everything is in order with your wallet and funds. The issue you are may be encountering is specifically related to the password change process, which is preventing you from completing your login.
To ensure we resolve this for you as quickly as possible, we will contact you directly and we will assist you step-by-step to reset your password successfully and restore full access to your account and wallet.
We truly appreciate your patience, and I apologies again for the inconvenience caused. Please rest assured that your funds are safe, and we are committed to resolving this matter urgently.
Phanda Pusha Play!
Our team has reviewed your account, and we can confirm that everything is in order with your wallet and funds. The issue you are may be encountering is specifically related to the password change process, which is preventing you from completing your login.
To ensure we resolve this for you as quickly as possible, we will contact you directly and we will assist you step-by-step to reset your password successfully and restore full access to your account and wallet.
We truly appreciate your patience, and I apologies again for the inconvenience caused. Please rest assured that your funds are safe, and we are committed to resolving this matter urgently.
Phanda Pusha Play!
Ithuba Lottery's reply11 Dec 2025, 15:32
Official
Thank you for reaching out and for your patience. I sincerely apologies for the frustration you’ve experienced with the recent website upgrade, particularly with resetting your password and accessing your wallet.
Our team has reviewed your account, and we can confirm that everything is in order with your wallet and funds. The issue you are may be encountering is specifically related to the password change process, which is preventing you from completing your login.
To ensure we resolve this for you as quickly as possible, we will contact you directly and we will assist you step-by-step to reset your password successfully and restore full access to your account and wallet.
We truly appreciate your patience, and I apologies again for the inconvenience caused. Please rest assured that your funds are safe, and we are committed to resolving this matter urgently.
Phanda Pusha Play!
Our team has reviewed your account, and we can confirm that everything is in order with your wallet and funds. The issue you are may be encountering is specifically related to the password change process, which is preventing you from completing your login.
To ensure we resolve this for you as quickly as possible, we will contact you directly and we will assist you step-by-step to reset your password successfully and restore full access to your account and wallet.
We truly appreciate your patience, and I apologies again for the inconvenience caused. Please rest assured that your funds are safe, and we are committed to resolving this matter urgently.
Phanda Pusha Play!