LP
Louis P
1 reviews | Active since Dec 2014
18 Jun 2020, 13:19
Problem with Ithuba Lottery website
On the 5th of June 2020 I deposited money into my wallet at the Ithuba website. On the 13th it was still not showing so I phoned the helpline who explained to me I must sent them prove of payment and they provided me the address. I did that the same day. Today is the 18th, no reply from Ithuba and my deposit still not showing. Some service.....someone?
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Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
23 Jun 2020, 15:00Good day Louis
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly forward your proof of payment to *** in order to be assisted further.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly forward your proof of payment to *** in order to be assisted further.
Regards
Mumsie Coetzee
Best regards,
Ithuba Lottery's reply23 Jun 2020, 15:00
Official
Good day Louis
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly forward your proof of payment to *** in order to be assisted further.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly forward your proof of payment to *** in order to be assisted further.
Regards
Mumsie Coetzee
Best regards,
LP
Louis P's updateReviewer Update
23 Jun 2020, 19:24Hi Mumsie
The address you proved was blotted out by Helopeter. Could you please send it again on my e-mail address - ***. If it is the one at *** then I have already done it.
Thanks
Louis
The address you proved was blotted out by Helopeter. Could you please send it again on my e-mail address - ***. If it is the one at *** then I have already done it.
Thanks
Louis
LP
Louis P's update23 Jun 2020, 19:24
Reviewer Update
Hi Mumsie
The address you proved was blotted out by Helopeter. Could you please send it again on my e-mail address - ***. If it is the one at *** then I have already done it.
Thanks
Louis
The address you proved was blotted out by Helopeter. Could you please send it again on my e-mail address - ***. If it is the one at *** then I have already done it.
Thanks
Louis