Poor website access

SA National Lottery website is a joke. For two weeks in a row I have deposited funds into my account only to find when I want to play then I get a message "something has gone wrong" The website does not work like it is supposed to. When I phone the helpline I'm told sorry we are having a problem the IT department are looking into it. That is as far as it goes. ********, you have my money and when I want to play I cannot. Surley there must be some sort of legal connotation here for us. YOU HAVE MY MONEY AND I CAN NOT PLAY. Don't use the excuse that it is too busy. If you want to run an online website make sure it works with whatever volumes. Totally disgruntled. Pathetic.