Poor service in Ithuba Lottery

I had to struggle with a few things, particularly that of withdrawal of small amounts such as R300, R400 and so on. I don’t know about jackpots because I’ve never won one. In general their service is extremely poor and to them the customer comes last.

There is also this annoying rule about playing through Capitec bank that after every 3 months or so you must renew your bank details which causes an unnecessary delay in your claim. I think it is better to play lottery using other banks such as FNB whenever you can because your lotto plays are directly linked to your profile so you don’t have to renew any bank details from time to time.

Lastly, I wish to mention something different, which is that Gidani National literally refused to pay my winnings (of about R350) just before they left to open way for Ithuba Lottery. There was a lady there representing Gidani who became very arrogant when I was trying to claim my winnings & I couldn’t take a legal action for a mere R350 and so I just let it go. But this also shows there is an element of **** in these things but we continue to play anyway.

I just wish there was an ombudsman for lottery games, is there any? That will ensure protection of customers from these hyenas. Thank you!