MM
Marlon M
1 reviews | Active since May 2022
22 Jan 2026, 12:21
Poor lotto experience
My name is Marlon May and I experienced really poor service with Ithuba Lottery. On 10 December 2025, I deposited money in my lotto wallet through the capitec app but experienced problems when the funds didnt reflect in my lotto wallet. I called 15 times, with the last call on 9 January 2026. Needless to say, I received the same excuse that my case has been escalated to the finance department. To date my case hasn't been resolved. Good riddance they will be replaced this year
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Replies (6)0
Replies (6)
Ithuba Lottery's replyOfficial
22 Jan 2026, 15:37 Thank you for bringing your experience to our attention. We sincerely apologise for the frustration and inconvenience you encountered while waiting for your Lotto wallet deposit to be resolved. We acknowledge that the delay and repeated follow-ups you had to make fell short of the service standard we strive to deliver.
We would like to confirm that the funds deposited via the Capitec app on 10 December 2025 have now been successfully allocated to your Lotto wallet. This matter has been concluded by our finance team, and you should be able to access the funds without any further issue.
Please accept our apologies for the time taken to resolve your query and for the impact this had on your overall experience with us. Your feedback has been noted and is being used to strengthen our internal processes to prevent similar delays in future.
Should you require any further assistance, please do not hesitate to contact our customer care team, who will be happy to assist.Thank you for your patience.
Phanda Pusha Play!
We would like to confirm that the funds deposited via the Capitec app on 10 December 2025 have now been successfully allocated to your Lotto wallet. This matter has been concluded by our finance team, and you should be able to access the funds without any further issue.
Please accept our apologies for the time taken to resolve your query and for the impact this had on your overall experience with us. Your feedback has been noted and is being used to strengthen our internal processes to prevent similar delays in future.
Should you require any further assistance, please do not hesitate to contact our customer care team, who will be happy to assist.Thank you for your patience.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply22 Jan 2026, 15:37
Official
Thank you for bringing your experience to our attention. We sincerely apologise for the frustration and inconvenience you encountered while waiting for your Lotto wallet deposit to be resolved. We acknowledge that the delay and repeated follow-ups you had to make fell short of the service standard we strive to deliver.
We would like to confirm that the funds deposited via the Capitec app on 10 December 2025 have now been successfully allocated to your Lotto wallet. This matter has been concluded by our finance team, and you should be able to access the funds without any further issue.
Please accept our apologies for the time taken to resolve your query and for the impact this had on your overall experience with us. Your feedback has been noted and is being used to strengthen our internal processes to prevent similar delays in future.
Should you require any further assistance, please do not hesitate to contact our customer care team, who will be happy to assist.Thank you for your patience.
Phanda Pusha Play!
We would like to confirm that the funds deposited via the Capitec app on 10 December 2025 have now been successfully allocated to your Lotto wallet. This matter has been concluded by our finance team, and you should be able to access the funds without any further issue.
Please accept our apologies for the time taken to resolve your query and for the impact this had on your overall experience with us. Your feedback has been noted and is being used to strengthen our internal processes to prevent similar delays in future.
Should you require any further assistance, please do not hesitate to contact our customer care team, who will be happy to assist.Thank you for your patience.
Phanda Pusha Play!
Best regards,
MM
Marlon M's updateReviewer Update
23 Jan 2026, 15:05Yesterday I complained about poor service experienced with Ithuba Lottery and they resp
MM
Marlon M's update23 Jan 2026, 15:05
Reviewer Update
Yesterday I complained about poor service experienced with Ithuba Lottery and they resp
MM
Marlon M's updateReviewer Update
23 Jan 2026, 15:07Yesterday I complained about poor service with Ithuba Lottery and they responded that my case has been resolved and that my unallocated funds have been deposited. Well, this is a lie. I haven't received anything up to now
MM
Marlon M's update23 Jan 2026, 15:07
Reviewer Update
Yesterday I complained about poor service with Ithuba Lottery and they responded that my case has been resolved and that my unallocated funds have been deposited. Well, this is a lie. I haven't received anything up to now
Ithuba Lottery's replyOfficial
26 Jan 2026, 11:41 Thank you for your further messages.
We note your concern that the funds had not reflected after you were advised the matter was resolved. We have rechecked the transaction on priority.Our records confirm that the R100 deposit made via Capitec was successfully allocated to your National Lottery wallet on Thursday 22 January 2026 at 15:13:31. The transaction reflects on your account as an approved wallet balance adjustment, and the funds should be available for use.
If the balance is still not visible on your side, this may be due to a session or display issue. We recommend logging out of your account and logging back in, or clearing your browser/app cache and refreshing the wallet page.
Should the balance still not reflect after this, please reply to this email and our technical team will immediately review your account view in real time.We appreciate your patience and remain committed to resolving any outstanding concerns as quickly as possible.
Phanda Pusha Play!
We note your concern that the funds had not reflected after you were advised the matter was resolved. We have rechecked the transaction on priority.Our records confirm that the R100 deposit made via Capitec was successfully allocated to your National Lottery wallet on Thursday 22 January 2026 at 15:13:31. The transaction reflects on your account as an approved wallet balance adjustment, and the funds should be available for use.
If the balance is still not visible on your side, this may be due to a session or display issue. We recommend logging out of your account and logging back in, or clearing your browser/app cache and refreshing the wallet page.
Should the balance still not reflect after this, please reply to this email and our technical team will immediately review your account view in real time.We appreciate your patience and remain committed to resolving any outstanding concerns as quickly as possible.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply26 Jan 2026, 11:41
Official
Thank you for your further messages.
We note your concern that the funds had not reflected after you were advised the matter was resolved. We have rechecked the transaction on priority.Our records confirm that the R100 deposit made via Capitec was successfully allocated to your National Lottery wallet on Thursday 22 January 2026 at 15:13:31. The transaction reflects on your account as an approved wallet balance adjustment, and the funds should be available for use.
If the balance is still not visible on your side, this may be due to a session or display issue. We recommend logging out of your account and logging back in, or clearing your browser/app cache and refreshing the wallet page.
Should the balance still not reflect after this, please reply to this email and our technical team will immediately review your account view in real time.We appreciate your patience and remain committed to resolving any outstanding concerns as quickly as possible.
Phanda Pusha Play!
We note your concern that the funds had not reflected after you were advised the matter was resolved. We have rechecked the transaction on priority.Our records confirm that the R100 deposit made via Capitec was successfully allocated to your National Lottery wallet on Thursday 22 January 2026 at 15:13:31. The transaction reflects on your account as an approved wallet balance adjustment, and the funds should be available for use.
If the balance is still not visible on your side, this may be due to a session or display issue. We recommend logging out of your account and logging back in, or clearing your browser/app cache and refreshing the wallet page.
Should the balance still not reflect after this, please reply to this email and our technical team will immediately review your account view in real time.We appreciate your patience and remain committed to resolving any outstanding concerns as quickly as possible.
Phanda Pusha Play!
Best regards,
MM
Marlon M's updateReviewer Update
26 Jan 2026, 12:54I did try logging in and out of the app but don't know how to clear the browser cache or refreshing th wallet page. Pls ask your technical guys to review my account
MM
Marlon M's update26 Jan 2026, 12:54
Reviewer Update
I did try logging in and out of the app but don't know how to clear the browser cache or refreshing th wallet page. Pls ask your technical guys to review my account
Ithuba Lottery's replyOfficial
26 Jan 2026, 15:32 Thank you for your follow-up message.
We understand your concern and would like to clarify that your query has already been addressed through our previous communication. However, in the interest of full transparency, we will be sending the detailed transaction and activity logs linked to your lottery account directly to your registered personal email address.
These logs will outline all deposits, wallet activity, and system actions associated with your profile so you can clearly see the full account history.
For privacy and data-protection reasons, we are unable to share account-specific information on a public platform. Kindly check your email for the detailed report, which will be sent shortly. If you do not receive it, please check your spam/junk folder.
We trust this will provide the clarity you need.
Phanda Pusha Play!
We understand your concern and would like to clarify that your query has already been addressed through our previous communication. However, in the interest of full transparency, we will be sending the detailed transaction and activity logs linked to your lottery account directly to your registered personal email address.
These logs will outline all deposits, wallet activity, and system actions associated with your profile so you can clearly see the full account history.
For privacy and data-protection reasons, we are unable to share account-specific information on a public platform. Kindly check your email for the detailed report, which will be sent shortly. If you do not receive it, please check your spam/junk folder.
We trust this will provide the clarity you need.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply26 Jan 2026, 15:32
Official
Thank you for your follow-up message.
We understand your concern and would like to clarify that your query has already been addressed through our previous communication. However, in the interest of full transparency, we will be sending the detailed transaction and activity logs linked to your lottery account directly to your registered personal email address.
These logs will outline all deposits, wallet activity, and system actions associated with your profile so you can clearly see the full account history.
For privacy and data-protection reasons, we are unable to share account-specific information on a public platform. Kindly check your email for the detailed report, which will be sent shortly. If you do not receive it, please check your spam/junk folder.
We trust this will provide the clarity you need.
Phanda Pusha Play!
We understand your concern and would like to clarify that your query has already been addressed through our previous communication. However, in the interest of full transparency, we will be sending the detailed transaction and activity logs linked to your lottery account directly to your registered personal email address.
These logs will outline all deposits, wallet activity, and system actions associated with your profile so you can clearly see the full account history.
For privacy and data-protection reasons, we are unable to share account-specific information on a public platform. Kindly check your email for the detailed report, which will be sent shortly. If you do not receive it, please check your spam/junk folder.
We trust this will provide the clarity you need.
Phanda Pusha Play!
Best regards,