1 reviews | Active since Apr 2022
Payments not reflecting in wallet
Where does one start with such poor service and help. Not to mention their email correspondence of events and call centre personal. Had a simular problem before and it was resolved in four days. It started on the 17th Apr 22, depositing fund to my wallet as normal. Funds normally show in my wallet within a day even if done on a weekend. On the 19th I sent a email to info@.......... asking about the deposite of funds. Sent them all the requested information. I then made a call on the 21st Apr to which I was told there is a back log and delay of payments. When asked how long till the problem is sorted out, I was shocked to hear it will take, as it was said by the operator, seven two hours.... my response was....what! Got a reference number to say the least. The problem still persists. Again on the 26th Apr 22 I send further emails expressing my disgust at the way the whole request is being dealt with when I receive the following, replies via email. 1. Funds will be allocated within the course . In the couse of what? 2. Funds will be allocated within the course of the day. This was emailed date: 26 Apr 2022, 16:47 The monies was received by Ithuba on the 19th Apr because of the holidays.
Today is the 27th Apr 22, 08H00 and guess what! "NO PAYMENT IN THE WALLET" still.
Taking all the weekends and holidays into concideration and excluding today. Six (6) days have pasted. Certainly have not made improvements to online playing experience
A consultant will be in contact with you shortly to address your complaint.
A consultant will be in contact with you shortly to address your complaint.
MY COMPLAINT HAS BEEN EXPRESSED VIA EMAIL'S AND A CALL TO YOUR CALL CENTRE.
IS THIS NOT ENOUGH COMMUNICATION SINCE THE 19th APR 22 WITH NOTHING BEEN DONE!!!!!!!!!!!
HAD THE PAYMENT BEEN REFLECTING AS MENTIONED IN YOUR LAST EMAIL, PROBLEM WOULD HAVE BEEN SOLVED.
WITHOUT FURTHER EXCUSES and DELAYS, HAVE THE PAYMENT IN MY WALLET TODAY.
There after I will discontinue using this platform.
This is an utterly inexcusable way to not resolve the prolonged delay in putting the funds deposited into the wallet which still persists after an email stating it will be paid in yesterday.
DISGUSTED
MY COMPLAINT HAS BEEN EXPRESSED VIA EMAIL'S AND A CALL TO YOUR CALL CENTRE.
IS THIS NOT ENOUGH COMMUNICATION SINCE THE 19th APR 22 WITH NOTHING BEEN DONE!!!!!!!!!!!
HAD THE PAYMENT BEEN REFLECTING AS MENTIONED IN YOUR LAST EMAIL, PROBLEM WOULD HAVE BEEN SOLVED.
WITHOUT FURTHER EXCUSES and DELAYS, HAVE THE PAYMENT IN MY WALLET TODAY.
There after I will discontinue using this platform.
This is an utterly inexcusable way to not resolve the prolonged delay in putting the funds deposited into the wallet which still persists after an email stating it will be paid in yesterday.
DISGUSTED