CM
Charlie M
1 reviews | Active since Aug 2018
25 Mar 2025, 17:19
PAYMENT NOT REFLECTING AFTER 4 DAYS
I am beyond disappointed. I topped up jy wallet last Friday via capitec pay and thd payment is still not reflecting 4 days later. I called and am being told stories, funds started being allocated yesterday but still nothing in my account.
My phone number is ***
Helpful (0)
Replies (3)0
Replies (3)
Ithuba Lottery's replyOfficial
26 Mar 2025, 07:31 We sincerely apologize for the delay you’ve experienced with your wallet top-up. We understand how important it is for your funds to reflect promptly, and we want to assure you that your concern has been escalated for urgent attention. Your payment is currently being processed, and you can expect the funds to reflect in your wallet within 1 to 3 business days.
In the meantime, you can continue to play the National Lottery through the Capitec Banking app or by visiting any of our participating retailers nationwide. Thank you for your understanding. If you have any further questions or need assistance with anything else, we’re here to help.
In the meantime, you can continue to play the National Lottery through the Capitec Banking app or by visiting any of our participating retailers nationwide. Thank you for your understanding. If you have any further questions or need assistance with anything else, we’re here to help.
Ithuba Lottery's reply26 Mar 2025, 07:31
Official
We sincerely apologize for the delay you’ve experienced with your wallet top-up. We understand how important it is for your funds to reflect promptly, and we want to assure you that your concern has been escalated for urgent attention. Your payment is currently being processed, and you can expect the funds to reflect in your wallet within 1 to 3 business days.
In the meantime, you can continue to play the National Lottery through the Capitec Banking app or by visiting any of our participating retailers nationwide. Thank you for your understanding. If you have any further questions or need assistance with anything else, we’re here to help.
In the meantime, you can continue to play the National Lottery through the Capitec Banking app or by visiting any of our participating retailers nationwide. Thank you for your understanding. If you have any further questions or need assistance with anything else, we’re here to help.
CM
Charlie M's updateReviewer Update
31 Mar 2025, 13:02We are on day 3 of business day and st8ll no money in my account!!!! I am very upset. This is disgusting and unacceptable! So, ithuba - when can I expect my money- for real this time. Please don't give me bull**** estimates
CM
Charlie M's update31 Mar 2025, 13:02
Reviewer Update
We are on day 3 of business day and st8ll no money in my account!!!! I am very upset. This is disgusting and unacceptable! So, ithuba - when can I expect my money- for real this time. Please don't give me bull**** estimates
Ithuba Lottery's replyOfficial
01 Apr 2025, 08:09 Thank you for reaching out and for bringing your concern to our attention. We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay. We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
Ithuba Lottery's reply01 Apr 2025, 08:09
Official
Thank you for reaching out and for bringing your concern to our attention. We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay. We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.